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Banu (RID : 6v6vlrgl2hoa)

designation   SOLUTION ARCHITECT

location   Location : bangalore, India,

experience   Experience : 16 Year

rate   Rate: $30 / Hourly

Availability   Availability : Immediate

Work From   Work From : Offsite

designation   Category : Information Technology & Services

Shortlisted : 2
Total Views : 57
Key Skills
Solution Architect CRM Siebel Oracle Sales Cloud
Discription

ABI
ROLE : SOLUTION ARCHITECT

RELEVANT EXPERIENCE:
↗ Solution Architect - CRM with 16+ years of experience in IT Industry.
↗ Technology enthusiast have been involved in multiple Digital Transformation projects, well versed with SCRUM/Agile, Hybrid and Waterfall methodologies.
↗ Experience in Salesforce, Oracle Sales Cloud, Siebel CRM, Siebel UCM, OEDQ and Informatica MDM.
↗ Performed Project Management, Solution Architect, Business Analyst, Project Lead, Release Management and CRM/ MDM Techno-Functional Roles and Presales activities.
↗ Experience in Consumer Goods, Field Service, Tele Communication, Retail, Banking and Automobiles Verticals.
↗ Ability to translate business requirements into software artifacts.
↗ Involved in multiple CRM Application upgrades, integration and development.
↗ 22X Certified consultant (18X SFDC Certified).
↗ Designed and developed multiple MDM and Enterprise projects.
↗ Expertise in Integration with Middleware and Point-to-Point architecture.

KEY SKILLS AND COMPETENCIES:
CRM
Salesforce, SIEBEL, Oracle Sales Cloud
MDM
Siebel UCM, Informatica MDM
Databases
Oracle8i/9i/ 10g , MS-SQL, SOQL
DQ
Oracle Enterprise Data Quality


CAREER SUMMARY

Project: Cranes Manufacturing
Client: Leading Engineering and Manufacturing, Europe
Team Strength: 19
Environment: Salesforce, Epicor
Duration: Apr 2022 – Till Date
Description: It is one of the leading Engineering and Manufacturing Organization and
having business across the globe;

The project has target to facilitate the Sales team to execute and plan the Work.
The Project revolve around CPQ and Marketing across multiple continents for its on the fly Quotation and Discounting methodology, highly integrated enterprise architecture with Salesforce accommodating very complex and flexible Product information.

Role & Responsibility:
1. Overall Project Architecture and Technical Landscape
2. Client Management/ Engagement Manager Role.
3. Enabling Team in Epicor and SFDC technically and functionally.
4. Managing Scope and Work Items.
5. High Quality and Timely Delivery Responsibility.

Project: Customer Relationship View
Client: One of the Big4 Bank, USA
Team Strength: 42
Environment: Salesforce, ServiceMax
Duration: July 2020 – Mar 2022
Description: Project revolves around the Banking process for the Bank Employees for
the customers in the branch. Innovations around the better customer experience with faster process. Enhacement of User experience by building new features in Financial cloud and Sales cloud, moving to lightning.
Role & Responsibility:
1. Overall Project Planning and Execution
2. Client Management/ Engagement Manager Role.
3. Managing Scope and Work Items.
4. High Quality and Timely Delivery Responsibility.

Project: ServiceMax Global Implementation
Client: Global Healthcare Company, Bangalore/ USA/ Europe/ Africa
Team Strength: 19
Environment: Salesforce, ServiceMax
Duration: February 2019 – June 2020
Description: It is one of the leading Healthcare Manufacturing Organization and having
business across the globe;
The project has target to facilitate the Field Service Engineers to execute and plan the Work. The Project revolve around the Dealer/Distributor Management, Call Center Operations, and Field Service Agents platform equipped with latest technology and Robust FS Process for Company and Dealer both.

Role & Responsibility:
5. Overall Project Planning and Execution
6. Client Management/ Engagement Manager Role.
7. Enabling Team in ServiceMax and SFDC technically and functionally.

8. Managing Scope and Work Items.
9. High Quality and Timely Delivery Responsibility.

Project: SFDC Global Implementation
Client: Global Automobile Company, Chennai and Tokyo
Team Strength: 16
Environment: Salesforce – Sales, Service, Marketing, Community Cloud
Duration: September 2017 – February 2019
Description: Fiat Chrysler Automobiles (FCA) is one of the leading Automobile
Organization and having high end Design and Manufacturing;
The project has target to bring all the countries from APAC region into a similar Business Model by enforcing a single CRM across.
The Project revolve around the Dealer Management, Call Center Operations, and Strong Marketing platform equipped with latest technology and Robust Sales Process for Company and Dealer both. Implemented through Sales Cloud, Service Cloud, Marketing

Project Details
Title : Cranes Manufacturing
Duration : 15 (Month)
role and responsibileties :

Role & Responsibility:

1. Overall Project Architecture and Technical Landscape 2. Client Management/ Engagement Manager Role. 3. Enabling Team in Epicor and SFDC technically and functionally. 4. Managing Scope and Work Items. 5. High Quality and Timely Delivery Responsibility.

Description :

It is one of the leading Engineering and Manufacturing Organization and having business across the globe; The project has target to facilitate the Sales team to execute and plan the Work. The Project revolve around CPQ and Marketing across multiple continents for its on the fly Quotation and Discounting methodology, highly integrated enterprise architecture with Salesforce accommodating very complex and flexible Product information.


Title : Customer Relationship View
Duration : 30 (Month)
role and responsibileties :

Role & Responsibility:

1. Overall Project Planning and Execution 2. Client Management/ Engagement Manager Role. 3. Managing Scope and Work Items. 4. High Quality and Timely Delivery Responsibility.

Description :

Project revolves around the Banking process for the Bank Employees for the customers in the branch. Innovations around the better customer experience with faster process. Enhacement of User experience by building new features in Financial cloud and Sales cloud, moving to lightning.


Title : ServiceMax Global Implementation
Duration : 17 (Month)
role and responsibileties :

Overall Project Planning and Execution

Client Management/ Engagement Manager Role.

Enabling Team in ServiceMax and SFDC technically and functionally.

Managing Scope and Work Items.

High Quality and Timely Delivery Responsibility.

Description :

It is one of the leading Healthcare Manufacturing Organization and having business across the globe; The project has target to facilitate the Field Service Engineers to execute and plan the Work. The Project revolve around the Dealer/Distributor Management, Call Center Operations, and Field Service Agents platform equipped with latest technology and Robust FS Process for Company and Dealer both.


Title : SFDC Global Implementation
Duration : 17 (Month)
role and responsibileties :

1.Overall Project Planning and Execution 2. Client Management (across APAC countries) & Business Analyst role. 3. Requirement Gathering Closure and Sign-Off – Creating Business Requirement Document (BRD), Wire framing, Process Flows. 4. Designing the Solution – Technical & Functional – Creating Functional Specification Document (FSD/ HLD), Technical Specification Document (TSD/ LLD), Architecture Diagrams. 5. Planning and Managing the System Integration Testing, User Acceptance Testing. 6. Stakeholder Management – Internal (Quality, Finance, Competency etc) & External (Customer IT, Business across APAC – Japan, Australia, India etc.) 7. Warranty and Support of the Application. 8. AMS Planning with customer. 9. Account Mining to increase the revenue and increase the Business (Part of Presales and Account Management).

Description :

Fiat Chrysler Automobiles (FCA) is one of the leading Automobile Organization and having high end Design and Manufacturing; The project has target to bring all the countries from APAC region into a similar Business Model by enforcing a single CRM across. The Project revolve around the Dealer Management, Call Center Operations, and Strong Marketing platform equipped with latest technology and Robust Sales Process for Company and Dealer both. Implemented through Sales Cloud, Service Cloud, Marketing Cloud and Community Cloud.


 
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