QA - Salesforce Developer
Location : Gurgaon
Experience : 4 Year
Rate: $12 / Hourly
Availability : Immediate
Work From : Offsite
Category : Information Technology & Services
Level: Mid-Level
Name: Satya Swaroop
Executive Summary
Certified Salesforce Admin with 4 years of experience in various sector. Possess extensive experience in Sales Cloud, Service Cloud and other CRM product suites like CRM Next. The plethora of experience ranges from change management, user management, customer management, lead generation, pre- sales and sales. Have an excellent track record of being a good team player as well equally potent as an individual contributor.
SKILLS
• Salesforce Admin
• Business Process Management
• Tech and Non-Tech Communication
• Sales Cloud
• Problem Management
• Result Oriented
• Service Cloud
• QA
• MS Office Suite
• CRM Next
• Client Service
• Team Player
WORK EXPERIENCE
______________________________________________________________________________________
Salesforce QA Analyst | Dec’21
xxxxxx is a digital solutions company that believes the world of jargons and complex dictionary is best left to boardrooms. We are a zealous bunch who go after things that excite us on the web technology space and mobile solutions and always look for newer challenges that push us to explore and more importantly break the norm.
• Work extensively on planning, preparing, and executing functional, integration and user acceptance testing including end-to-end test scenarios across multiple systems and batch
processes
• Collaborate with BSA and Dev. teams in the analysis and review of business objectives and requirements to ensure requirements are testable
• Collabarate with the Product Team to get the requirement and deliver on time.
• Understand technical testing for both back-end and UI/UX.
• Ensure clarity in bug reporting - detailed scenarios, steps to reproduce
• Working in MuleSoft team for processing the bulk records
• Working as L2 support for resolving the tickets raised by the user in day-to-day basis.
• Preparing the Release notes for the new CR that has been moved to production and training the users on the new change that has been implemented.
• Creating Bulk user for new dealers which have gone live and assigning permission sets to the users using data Export.
Process Associate| Jan’19 – July’21
It was an information technology solutions company providing a range of Business-IT Software Service Solutions molded in accordance with the specific needs of its clients. During my tenure I was as Salesforce admin with various clients with nearly 1000+ user. Responsibilities included:
• All aspects of user and license management including new user setup/deactivation
• Training users and creating training materials
• Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements and company goals
• Handle all basic administrative functions including user account creation and maintenance, reports and dashboards.
• Collaborate with various internal departments, including IT, Sales and operations, to ensure Salesforce environment supports internal needs relating to functionality and performance
• Communicate with project managers, clients and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment
• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)
• Implementing Salesforce configuration changes including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom objects, dashboards and reports
• Manage mass data updates and imports through Data LoaderLoader and providing technical support to the Sales Operations team as well as our end users where applicable
• Work closely with development staff to resolve to build problems/merge conflicts.
• Responsible for maintaining consistency between Salesforce sandbox environments, from Development through UAT, and Production.
Unit Manager May’18 – Oct’18
It was a life insurance company in India which was established as a joint venture between ICICI Bank Limited and Prudential Corporation Holdings Limited. During my tenure at IPru, I worked on the CRM
Platform for updating the lead and converting them into opportunities and closing the deal. Other responsibilities included:
• Identify & recruit right quality advisors to build a strong advisor base
• Provide assistance to advisors in lead generation, prospecting and business development
• Achieve the business target each month for generating new business and advisor recruitment
• Exercise due diligence at first level to prevent unauthorized / fraudulent transaction
EDUCATION
o MBA
o B. Tech
CERTIFICATION
• Salesforce Admin (ADM 201)
• Salesforce Certified Associate
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