Ankit

Salesforce Business Analyst / Admin with over 3 years of successful experience in Business Analysis and Administration. Recognized consistently for performance excellence and contributions to success in CRM industry while working with multiple projects. Creative team player with strong technical and time management skills.

Professional Experience

Deltacubes Technology Pvt Ltd

Senior Analyst Salesforce, September 2021 – Present

Working as a Salesforce Business Analyst / Admin for Salesforce CRM Projects.

• Defining and creation of User stories based on the scope of the POC for extraction of data from physical volumes using inhouse AI.
• Creation and tracking of test cases.
• Requirement gathering for a POC for sales and marketing initiatives.
• Managing weekly-meetings for sprints with daily stand-ups.
• Creation of RA document based on the user stories.
• Developed Strong customer interfacing skills - consulting/advisory, capability to understand the customer business paradigm and provide value added solutions
• Experience in communities, site and communities’ user creation.
• Maintain multiple users, roles, security, profiles and experience in creating workflow, process builder etc. and identify SFDC usage problems and craft technical / communication plans to business teams.
• Strong exposure in Reports, Dashboards.
• Data migration using data loader, import wizard and workbench.
• Participate in testing, prepare and deliver test reports to management and recommend a go/no go action based on test results.
• CPQ Support for the ongoing Corporate Banking deals.

GENPACT INDIA PVT LTD , NOIDA (PAYROLL- QUESS CORP LTD)

Salesforce Consultant , July 2020–September 2022

Worked as Salesforce Business Analyst / Admin for Genpact Salesforce CRM Project.

• Successful collaboration with developers based on the requirements resulting in winning the POC.
• To provide technical support to various salesforce applications.
• Preparation of User Stories and test cases, workflow documents.
• Managing daily stand-ups, sprint backlogs and sprint retrospective.
• Accommodate and test new requirements into the existing frame of workflow.
• Testing all the new developed features with development team.
• Suggesting better idea for development like best practice.
• Provided Salesforce Tool training to users on various location in India.
• Created reports, dashboards and checked for the proper functioning of application.
• Data Migration using Data Loader from sandbox to sandbox, Sandbox to Production and Production to Sandbox.
• Worked closely with Sales and Provided Functional training to sales user.
• Salesforce Health Cloud management for Service Providers and Payers, User Setup, Health Cloud Data model management .
• CRM analytics for Healthcare Management. 4 TIMES GATE QUALIFIED.

1. YEAR EXPERIENCE AS VISITING FACULTY IN ENGINEERING COACHING INSTITUTES. (APRIL

2015- APRIL 2020) (MECHANICAL ENGINEERING)

Key Skills

• • Requirement Gathering.
  • Agile methodology.
  • Reporting documentation.
  • Coordination and communication.

Technical Skills

• • Salesforce.com, Salesforce CRM.
  • Understanding of Object-Oriented programming concepts and design patterns
  • Sales cloud and Service cloud.
  • Salesforce.com sharing settings, Profiles, Permission sets,Roles,Validations,Workflows,Approvals.
  • Reports, Dashboard (dynamic and static) and Scheduling.
  • Configuration and Customization
  • Workbench, Change Set, Apex Data loader

Trainings

• • Salesforce Administrator (ADM201)
  • Salesforce Platform App Developer

EducationalQualifications:

• B.Tech in Mechanical Engineering from Uttar Pradesh Technical University in 2010-14 with 65.76%
• Completed Intermediate from K.V Naini, Allahabad (C.B.S.E Board) and scored 76.6%
• Completed High School from K.V Naini, Allahabad (C.B.S.E Board) and scored 86.8 %