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Jasinder (RID : g8qolgp6mtqh)

designation   Salesforce Business Analyst

location   Location : Jaipur, India

experience   Experience : 9 Year

rate   Rate: $18 / Hourly

Availability   Availability : Immediate

Work From   Work From : Any

designation   Category : Information Technology & Services

Shortlisted : 2
Total Views : 123
Key Skills
Salesforce CRM SLA Management CRM Design CRM Customization
Discription

Jasvinder

 

SUBJECT MATTER EXPERT – SALESFORCE BUSINESS ANALYST

An astute and a qualified IT professional with 9+ years of experience working as Software CRM

PROFILE & VALUE

  • Possess good knowledge of Salesforce CRM.
  • Working as Salesforce Business Analyst, getting involved in early discovery phase of projects and learn about customers pain-points
  • Understand the requirements and try to get business impact of any feature, provide a streamlined solution to customer.
  • Executing project User Acceptance testing as functional lead, and helping customers to execute test scripts and give them understanding of features/modules.
  • CRM specialist with excellent know how in CRM Design, CRM customization, requirement gathering and testing
  • Lead requirements gathering sessions with stakeholders and translate into technical requirements.
  • Being Train-the-Trainer to customer and give them end to end demos of functionality delivered.
  • Work closely with developers to customize and develop, design and manage ongoing system enhancements to meet the organization’s goals.
  • Proficient in handling customer queries coordinating with operations team to execute projects and deploy deliverable.
  • Go-to person for any kind of support in the role tasked with in all client engagements
  • Experience in understanding the Customer Requirements and deriving the test scenarios/conditions based on the requirements.

EXPERTISE

Salesforce CRM Requirement Gathering Customer Queries Salesforce Admin

SDLC

Integration Data Migration SLA Management

Reporting

EDUCATION & Certification

Masters

Visvesvaraya Technological University, 2013

    • Master’s Degree in Computer Science Engineering

Bachelors

MLSU, 2010

    • Bachelor’s Degree in Computer Science Engineering

Certification

Salesforce Certifications

    • Salesforce administrator
    • Platform App Builder
    • Sales cloud consultant
    • Service cloud consultant
    • Platform Developer 1

CAREER PROGRESSION

August 2016 - Till Date Deltacubes Technology Pvt Ltd Salesforce Business Analyst

Highlights

  • Understand client’s business process and take lead in requirement gathering
  • Based on KT doc, use to review client’s salesforce CRM instance
  • Manage customer with all their quires to explain all technical aspects and get them sorted with best technical approach for implementing required functionality
  • Take lead in account farming on existing accounts and explain our approach to have them onboarded inorder to grow their business
  • Manage to have client issues sorted if any via cases/stories by collaborating with team to effectively drive resolution
  • Experience in managing Profiles, Roles, Users, Page Layouts, Approvals, workflow rule and validation rules
  • Confident in creating and managing custom objects, fields, buttons, links, page layouts and record types.
  • Experience in understanding apex classes, triggers, batch class, schedulable class , governer limits, change sets
  • Worked on apex dataloader, workbench and querying salesforce data using SOQL
  • Prepared reports in client org if required at the time of requirement gathering phase to have clarity
  • Involved in test case review, test execution, reporting, defect tracking and postproduction support.
  • Involved in regression testing. Performed the Defect Tracking.
  • Worked on different clouds like sales, service, community, health, marketing, commerce B2B and servicemax app

Salesforce Administration

Avankia, LLC

August 2013 - July 2016

Highlights

  • Responsible for Salesforce Administration implementation:
  • Create new salesforce user and disable old user
  • Transfer user records
  • Create profile and permission set
  • Configure organization wide defaults
  • Manage role hierarchy
  • Build salesforce logic using workflows, validation rules, changes in flows etc
  • Analyze data with Salesforce reports and dashboard
  • Review client’s salesforce and quickbooks instance
  • Analyze client’s requirements for integration between salesforce / MS CRM and QuickBooks
  • Responsible for any Salesforce customization to enable integration for the org
  • Install/update package of DBSync in client org and make required changes in page layouts, FLS, Workflow etc
  • Educate client about best practices of integration and DBSync Standard Integration Process
  • Test the complete end to end functionality in fullcopysandbox before deployment of case/story to production
  • Prepare a user guide for the implemented functionality.
 
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