Salesforce Administrator/Developer






Objective

To contribute proactively, enhance my skills, and continuously grow while providing exceptional
solutions for the company’s success.

Professional Summary:

Results-driven Salesforce Developer/Administrator with over 3 years of experience in Salesforce.com
CRM platform. Skilled in development, administration, configuration, implementation, and support of
Salesforce CRM based on Apex language and Force.com Platform. Proficient in designing custom
objects, creating relationships, and utilizing declarative features like workflows, approval processes,
and sharing rules to automate complex business processes. Strong knowledge of SFDC standard data
structures, reporting, data management, security, and Lightning development. Excellent analytical,
programming, and decision-making skills. Effective team player with the ability to perform well under
pressure.

Technical Skills:

 Salesforce Technologies: Workflow & Approvals, Flows, Security, Apex
Classes/Controllers, Apex Triggers, Visualforce Pages, Data Loader, Reports, Dashboards,
Force.com IDE, SOQL, SOSL,LWC.
 Web Technologies: HTML, CSS, Bootstrap
 Languages: JavaScript, AS400
 Tools: Force.com Data Loader, Force.com Platform (Sandbox and Production)
 Databases: DB2/400, SQL
 Operating Systems: OS/400, Windows Family

Work Experience:

Salorix Consulting, Pune
Designation: Salesforce Administrator/Developer, Jan 2021 – Present

Project #3
Corporate Seminar Management

Period: Jan 2023 – Present

Description: Supported a large organization in managing corporate seminars, workshops, and
webinars. Configured Salesforce to store seminar details, speaker information, and attendee data.
Developed reports for data representation.

Roles &Responsibilities:


 Worked on a Salesforce project for Corporate Seminar Management, involving seminar details,
speaker details, attendee management, and report generation.
 Customized Salesforce application to match the functional needs of the company.
 Provided Salesforce admin support, including user account management, role and profile creation,
and network access setup.
 Developed custom objects, tabs, validation rules, and components.
 Cleaned and transformed data using Informatica on Demand.
 Designed field-level access and relationships among objects.
 Customized field and page layouts for standard objects.
 Created workflow rules, tasks, email alerts, and field updates to automate business logic.
 Managed security levels and privileges by configuring profiles and roles.
 Integrated email with Salesforce for mass email management.
 Maintained user roles, security, profiles, and workflow rules.


Project #2
eBay Sales and Services

Period: Apr 2022 – Dec 2022

Description: eBay Sales and Services involved leveraging Salesforce's Sales Cloud and Service Cloud
objects to manage business processes. The goal was to provide efficient service to leads, drive sales
and revenue growth, and streamline the handling of inquiries from websites. The system stored
website inquiries directly in Salesforce, sent automated confirmation emails to leads, assigned cases
to corresponding users based on region ownership, escalated unresolved cases to higher authorities,
and ensured project heads received escalation notifications.

Roles &Responsibilities:

 Leveraged Salesforce's Sales Cloud and Service Cloud objects to manage business
processes in eBay Sales and Services.
 Provided efficient service to leads and ensured smooth handling of inquiries from websites.
 Stored website inquiries directly in Salesforce for easy access and tracking.
 Automated confirmation emails to leads for prompt communication and engagement.
 Assigned cases to appropriate users based on region ownership for efficient resolution.
 Escalated unresolved cases to higher authorities for prompt attention and resolution.
 Ensured project heads received escalation notifications to stay informed about critical issues.
 Focused on driving sales and revenue growth through optimized processes and functionalities.


Project#1
Intelogik Application

Period: Jan 2021 – Mar 2022

Description: Migrated a client's business from Oracle to Salesforce by developing the Intelogik
application. Managed student information, course details, trainer information, and enrollment
processes. Implemented email notifications and automation for scheduling classes.

Roles &Responsibilities:

I have been involved in the following roles and responsibilities for the Intelogik Application project,
which aimed to migrate a client's business from Oracle to Salesforce:

 Gathered requirements, analyzed business needs, and participated in client meetings.
 Developed a flexible cloud-based application using the Salesforce Platform, allowing for
payment flexibility and remote access.
 Configured objects, fields, relationships, user profiles, and permissions based on requirements.
 Utilized Data Loader for data management, including backup, import, and export of data.
 Created email templates for automated communication with trainers and students.
 Implemented automation using Process Builder and scheduled tasks.
 Established business hours, security measures, and encryption for sensitive data.

 Leveraged roll-up summary fields, approval processes, and workflow rules to track and manage
data.
 Developed validation rules and created chatter groups for collaboration.
 Integrated web-to-lead and web-to-case functionality for lead and case management.
 Configured lead assignment rules, case assignment rules, and escalation rules.




Education:

 Master of Computer Applications (MCA), Kakathiya University, 2008 - 2011
 Bachelor of Science (BSC), Kakathiya University, 2005 - 2008
 Intermediate, Board of Intermediate, 2003 - 2005
 SSC, Board of Secondary Education, 2002 - 2003

Personal Details:

Name: G Shilpa

Place: Hyderabad