CRM Manager
Location : dehradun , India
Experience : 14.5 Year
Rate: $28 / Hourly
Availability : Immediate
Work From : Offsite
Category : Information Technology & Services
Professional Experience
August 2021 till Now: Technical Project Manager/Solution Architect
• Get Help is an application used to resolve “large” issues impacting Microsoft end users.
• Get Help is an internal facing application used to escalate issues impacting Microsoft end users that are unable to be resolved through traditional methods. Users of Get Help include sales personnel, account managers, relationship managers and others working with end customers Working with offshore/onsite mode agile/scrum mythology with Azure DevOps. Understand the functionality and provide appropriate solution end to end.
• Handling the team member provide the Individual growth and accountability to each team member and also closely working on every task
• Tools: Power Platform with MS CRM D365, SQL Server, SSRS, Scribe, Azure ADFS and visual Studio etc.
July 2019 to August 2021: Technical Project Manager/Solution Architect
• Developing & executing the transition plan and reports program management metrics to senior management
• Working with offshore/onsite mode agile/scrum mythology with Azure DevOps. Understand the functionality and provide appropriate solution end to end.
• Handling the team member provide the Individual growth and accountability to each and every team member and also closely working on every task
• Tools: Power Platform with MS CRM D365, SQL Server, SSRS, Scribe, Kingsway Soft and visual Studio etc.
September 2018 to June 2019: Technical Project Manager/Solution Architect.
• Working with offshore/onsite mode agile/scrum mythology. Understand the problem and provide appropriate solution.
• Handling the team member provide the Individual growth and accountability to each and every team member
• Provide input to technical skill evaluations of individual members
• Ensure team members have suitable levels of permissions in system to allow efficient resolution of cases
• Monitoring delivery management for technical deliverables of concurrent projects; understanding clients’ needs, requirements, and expectations and devising solutions accordingly
• Transforming the organization model to achieve key business objectives such as enhanced customer focus, seamless end-to-end management, and integrated service capability
• Driving the technology future of the enterprise by leading the development and advocacy of standards, principles, and architectures for key technology platforms and cross-product initiatives
• Working on design & development of enterprise automation solutions, processes, and procedures
• Managing Stakeholder Engagement, Change Impact Assessment, Communication Planning & Execution and Change Measurement (Change Readiness/ Surveys, Business Readiness)
• Selecting appropriate team structure; leading, mentoring & monitoring the performance of team to ensure efficiency in operations
• Tools: Power Platform with MS CRM D365, SQL Server, SSRS, Scribe, Kingsway Soft and visual Studio etc.
June 2016 to September 2018:Lead Consultant /Solution Architect
• Working with SE understand the problem and provide appropriate solution.
• Provide input to technical skill evaluations of individual members
• Supporting Project Bulldozer Lead with Readiness activities, both ramp up and developing existing engineers
• Ensure team members have suitable levels of permissions in system to allow efficient resolution of cases
• Tools: Power Platform with MS CRM D365, SQL Server, SSRS, Scribe, Kingsway Soft and visual Studio etc.
June 2015 to Feb 2016 : Lead Consultant
• Working in Sales and Services Modules involves installation, design, coding configuration, customization, and extending of CRM2016.Involving in multiple Integration like a customer portal, IVR, Phone, Email, website, and IGMS, etc. Customizing the CRM through plug-in & workflows and JavaScript and according to two requirements in solutions.
• Seeking to leverage leadership expertise as It project manager.
• Designed & developed technical reference documentation for project work plans, guidelines, standards, procedures, and processes that meet the needs of the target audience
• Developed & executed the transition plans and reports program management metrics to senior management.
• Tools: MS CRM 2016, SQL Server, SSRS, Scribe, Kingsway Soft and visual Studio etc.
• August 2013 to March 2017: Lead Consultant: Working In MS CRM 2011.2013 and 2015 in multiple Application.
• April 2009 to July 2013: Tech Lead: Working in Microsoft Technology with C#, SQL Server, and MS CRM
• June 2006 to March 2009: SE: Working in Microsoft Technology with Java, C#, SQL Server and asp.net, VB6
{{contact.cdata.phone}}
{{contact.cdata.email}}
View Resume
