Veeva Administrator
Location : Jaipur, India
Experience : 5.8 Year
Rate: $18 / Hourly
Availability : Immediate
Work From : Offsite
Category : Information Technology & Services
Digvijay S
Professional Profile:
• 5 years and 8 months of industry experience.
• Experience in handling multiple development and support projects in
Pharmaceutical, Sales domain.
• Experience in various stages of software development life cycle including – analysis,
requirements gathering, design, development, testing, implementation, and
support activities.
• Performing the POC that needs to be implemented.
• Providing the production maintenance support.
• Have worked on Databases like, SQL Server Management Studio and MySQL.
• Expert in SOQL and SOSL queries.
• Hands on experience in using Apex Data Loader, Workflow, Process Builder,
Triggers, Apex Class, batch class, flow, LWC and configuration changes.
• Used tools VS Code, Data loader, Workbench.
• Experience on Validation rules and Formula fields.
• Coordinating with the vendors from time to time as and when the need for
change arises.
• Experience on creating Roles, Profiles, and Permission sets.
• Experience on Sharing settings and OWD.
• Experience on Reports & Dashboard.
• Experience on Change Sets and ANT tool.
Certifications:
• Salesforce Certified Administrator .
• Salesforce Certified Platform Developer I
• Copado Certified Fundamentals 1
2 | P a g e
Educational Qualification
Post - Graduation in Advance Computing from Centre for Development of Advance Computing
(CDAC).
Bachelors in Electrical and Electronics Engineering.
Technical Proficiency
Veeva Administrator, V-Align and Salesforce Administrator.
Workbench.
Apex Data Loader.
Programming languages Java SE, Java EE, Apex.
Database Technologies: SQL, My SQL.
Worked on software tools like Eclipse, visual studio code
Salesforce lightning Experience.
PLSQL.
Projects
Duration: 29
th
April 2021 to 18
th
March’2023
Role: Administration and Support
Tools and Technologies: CRM, Workbench, Data loader
Team Size: 5
Description: CRM Support and developer
Responsibilities:
• Providing the support to Users of application. Managing user experience
(licenses, profiles and permissions, restricting access using FLS, creating record
types, page layouts).
• Working on visibility issue of Veeva Approved Email and CLM in CRM.
• Timely response to the tickets and incidents raised by stakeholders.
• I have been working on CRM application to setup role hierarchy, territory hierarchy,
creation of profiles for users, workflow rules, approval process, roll up summary
fields, creation of custom reports, creation of sandbox for the new hired training
reps, adding custom fields and relationship, call management configuration,
territory management, creating dashboards and reports.
• Advise to do changes in Apex Class, validation rule, Approval process, Workflow
rule
• Working on Multi channel cycle plan upload for sales reps.
• Preparation of understanding documents and impact analysis documents.
• I have set up new lower environment for users from scratch.
• Implemented Sample module for different countries present in org.
• Managing Sample inventory, sample limit, sample lot, sample transaction.
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Name: Maintenance of CRM and Production Support.
Duration: Dec 2018 – March 26-2021
Role: Administration and Support
Tools and Technologies: CRM, Workbench, SQL
Team Size: 6
Description:
Administration and Support Salesforce - application of the client.
RCA and solution of the Tickets and Incidents raised by different stakeholders in the
Application.
Responsibilities:
Timely response to the tickets and incidents raised by stakeholders.
Timelydeliveryofthesolutionsoftheticketsandincidentsandregularfollow-upof the
same.
Regular communication and coordination with onsite counterparts and client.
Preparing regular dashboard and other reports request by client or onsite
counterpart.
Responsible for dealing with user setup, VAE, CLM, MCCP, surveys etc.
Name: CRM Support
Duration: April 2017 – Dec 2018
Role: Administration and Support
Tools and Technologies: CRM, Workbench,
Team Size: 5 Developers
Description: Administration of Application
Responsibilities:
Perform administrative tasks such as setting up users, creating or updating fields ,
workflows, reports and dashboard and managing data using data loader.
Maintain the role and territory hierarchy on a continuous basis to ensure it is up-to- date.
Manage user role, security, profiles, workflow rules, best practice and other
configuration.
Support and maintain all data management, including dashboards, reports, custom
objects, fields, andobjects.
Provide end user support.
**********Thanks************
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