JIRA Admin
Location : Jaipur, India
Experience : 7 Year
Rate: $18 / Hourly
Availability : Immediate
Work From : Any
Category : Information Technology & Services
Venkatesh – 6+ Years - JIRA Admin
PROFESSIONAL SUMMARY
6+ years of technically diversified IT experience and expertise in Atlassian Tools.
A team player experienced in application support, problem escalation and
resolution in fast paced investment bank and financial service environment.
Performed application and system administration tasks including data backups.
Expert in Jira project setup including Custom field configurations, Screens,
Permission schemes and Notification schemes.
Test new versions of the tools and plug-ins to ensure compatibility during upgrade.
Integration of JIRA with Confluence and other 3rd party tools using plug-ins.
Assisting users on JQL filters, Dashboards and Gadgets.
Monitoring the Jira space issues, check the nodes run process.
Responsible for working on a queue of JIRA tickets to address system issues, user
requests etc. on a daily, basis.
Ability to work in round the clock shifts.
Quick learner with ability to grasp new technologies with ease and comfort.
Have good knowledge in third party plug-in like JSU, Adaptive Script Runner,
Dynamics Forms for Jira, Automation lite for Jira, Email This Issue.. etc.
SKILLS
Atlassian tools : JIRA, Service Desk, Confluence,
Operating System : Linux, MS Excel, Windows 7/10
Databases : SQL Server, Oracle 10g/11i
Version Control tools : Subversion (SVN), Fisheye, Crucible, Bit bucket
Other tool : Service Now, SAP BO.
Work History
Working as Sr.Software Engineer from AUG 2019 to Present
Worked as Support Engineer from FEB 2017 to JUNE 2019.
PROJECTS
1) Role : Jira Administrator
Project : American Credit Acceptance
Environment : Atlassian Jira, Confluence, Jira Service Desk
Duration : Aug 2019 to Present
Responsibilities
Currently working as Atlassian Systems Administrator handling JIRA Software,
Confluence, and Jira Service Desk.
Performed migrations from server to Cloud using Atlassian cloud migration app.
Monitor the applications – Presentation and middleware layers, application
servers and database, schedule tasks, health checks, reporting.
Incident troubleshooting, communicate status to the end users, prevent future
occurrences.
Supporting complex Atlassian environments and have experience with integrating
Atlassian tools with other internal & external systems.
Addressed user questions and develop training as needed, worked on incoming
questions and inquiries related to JIRA applications.
Trouble shooting Jira user issues, providing the solutions and resolving them based
on SLA.
Installing Jira in different environments like Linux, windows.
Creation of new Jira default Projects and customized complex projects.
Responsible for creating new users and groups in Jira.
Configuring Issue Types for the Jira Projects, Managing Issue type screens.
Responsible for creation of customized workflows and adding post functions when
required.
Responsible for configuring custom fields for the requested issues types in the Jira
projects.
Importing issues from other environments such as from CVS files and Bugzilla to
Jira Projects.
Responding to incoming requests and inquiries for new tools and workflow
procedures.
Provided technical assistance for work administration of users, related
modifications and archival of projects.
Creating Project permission schemes and providing required permissions based on
the requests.
Configuring Notification scheme and adding requested people to be notified for
Issue events.
Reported performance related issues to management by analysis and tracking of
existing systems.
Prepared projects, dashboards, reports and questions for all JIRA related services.
Re-indexing the Jira instance and Restarting Jira when required.
Created customized Versions/ Components for all projects.
Provided documentation of customer JIRA terms, standard practices, and
implementation and weekly status reports.
Installed and managed plug-ins for JIRA and Confluence in production
environment.
Worked on integrating JIRA with Confluence, Fisheye, and Crucible.
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