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Susanth (RID : m3bkkznyosr2)

designation   Salesforce QA Developer

location   Location : Jaipur, India

experience   Experience : 5 Year

rate   Rate: $20 / Hourly

Availability   Availability : 1 Week

Work From   Work From : Any

designation   Category : Information Technology & Services

Shortlisted : 2
Total Views : 297
Key Skills
SOQL SOSL salesforce Agile Jira ALM Triggers Apex classes Apex data loader Salesforce Testing

 A professional with 5.1 years of Salesforce experience.

 Knowledge of Salesforce Admin concepts like Workflow rules, Standard objects, Custom objects, validation rules, process builders,s, etc., Experience in developing User Interfaces, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers, etc.

 Involved in creating Users, Roles, Profiles, Permission Sets, and Security Settings based on role hierarchy.

 Experience in integration application CHATBOT testing.

 Strong experience in creating Test Plans, Test strategies, Test Cases, Test Scenarios, and Test completion Reports.

 Communicate effectively with Project Managers, Development, and Test teams throughout the test life cycle to provide clear objectives and report on progress and issues in a timely manner.

 Responsible to manage and analyze for process improvements and productivity on daily basis.


Environment : Salesforce.com, Apex, Visual force.

Current Project

Title: Coordinated Care System

Role: Salesforce Tester


It is specializing in the discovery, development, and delivery of therapies for the treatment of neurodegenerative, hematologic, and autoimmune diseases to patients worldwide CCS (Coordinated Care System). Process enhancements to improve patient journey in Salesforce CRM Service Cloud for Patient Services (PS) with different therapy products of Multiple sclerosis (MS) and Spinal Muscular Atrophy (SMA). Elicit requirements for technical and functional aspects of an enhancement from business - Design, Build and test the required functionality. This will help the Patients and the Biogen agents to capture the information without missing and reminding the patients on time to take the therapy.


 Understand the entire project with the ability to develop a test strategy and execute test plans, test conditions, and test cases to ensure the delivery of quality information systems and software programs that conform to organization standards and user requirements.

 Gathering project requirements from the customer both internal and external, creating and reviewing specification artifacts, and reviewing those requirements to identify gaps/missing information.

 Understand the requirements, load them to HP ALM, and create the traceability metrics.

 Track the new/updated requirements in the project and modify the test artifacts accordingly.

 Testing the complex business workflow and other integration application-based testing.

 Preparation of Daily/Weekly status reports to stakeholders.

 Analyzing, writing reports & communicating results to colleagues & managers.

 Ensured quality and correctness of the deliverables & solutions provided.

 Conducted the Knowledge Sharing sessions and prepared KT documents for project understanding.

Project #3

Title : Farmers Service Operations

Role : Salesforce Tester


Service Request Management (SRM) is a cloud-based call center application used by employees of Farmers Help Desk (Service Center) to record the queries raised (Service requests) from the customer and agents regarding policies sold on different lines of business (Home, Auto, Umbrella etc.). SRM application has the ability to initiate a service request from all kinds of channels like Paper Mail, Chat, Fax, Phone, Email, Internal/External. Service Relationship Management is Call center application migration from SOLA legacy system into salesforce service platform integrated with all brand system in agile model. Farmer’ s CHATBOT application is integrated with SRM application.


 Assigned Subject Matter Expert for the CHATBOT project from offshore, which is a subproject in Farmer’s service operations.

 Responsibilities include effort tracking, daily status reporting to stakeholders.

 Designed the required test strategy in line with the scope and Organization Standards.

 Created an effective test plan having end-to-end test scenarios covering each functionality in the application.

 Review the test cases and scripts along with the test data and conduct review meetings with project Stakeholders.

 Performed the Test and Artifact Management such as raising the defects and monitoring the same until closure and other testing activities.

 Liaising with developer team for a defect triage and defect follow up.

 Escalate and obtain resolution of the issues related to the test environment and team.

 Preparation of Daily/Weekly status reports

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