KalyanaRaman

Company                   : Cognizant Technologies Solutions Limited

Designation               : Infra Dev Specialist

Project                          : Service Now ITSM and CMDB 

Period                        : Dec 2021 to Till date

Role and responsibilities:

• Worked on REST API Integration for HRSD application , SAP and Timesheet Integration with PPM module of Expense lines
• Flow designer spoke Integration for Microsoft SCCM package , AD group and Ansible

Integration

• Worked on Discovery Implementation for CMDB Class devices of Networks ( WAP / Routers)
• Maintaining Mid Servers and Upgrades
• Working PPM Project enhancements for cost plan , Project budget calculation and Time sheet integration with SAP

Work Experience:

Company                   : HCL Technology Limited

Designation               : Technical Specialist

Project                          : Service now development

Period                        : Dec 2018 to Dec 2021

Role and responsibilities :

·        Developed API integrations and process automation within the Service Now instance and other Services application

·        Worked on Integration with SAP Gateway Application , DELL , PowerBI , SecureWork with Service Now

·        Worked on ITOM Modules Implementation , Enhancement and Discovery Process , Service Mapping of Business Applications

·        Worked on ITBM Modules ( Project Portfolio Management , Demand , Idea and Project Management) Implementation and Custom modification as per requirement

·        Implemented and Developed Custom Vendor Management Table and Custom business Application

·        Expertise in modules ITSM , ITOM , CMDB, HAM  and Discovery and Service Catalog

·        Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc

·        Leading the Team to provide Technical solutions for all Enhancement, developing stories in daily stand up call

·        Involved in Technical discussion and Interacted with customers to gathering documents for Story and Enhancement and Preparations

·        Reviews and approves documentation and diagrams created by IT team members (e.g., system specifications). Writes documentation, including technical standards and processes

·        Participates in design, code, and test inspections throughout product life cycle to identify issues. Participates as a technical consultant at other project meetings. Presents technical status and issues at milestone reviews

·        Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features