CAREER OBJECTIVE
Looking for a challenging role in a reputable organization to utilize my technical and management skills for the growth of the organization as well as to enhance my knowledge about a new and emerging trends in the IT sector EXPERIENCE TATA CONSULTANCY SERVICES
// ServiceNow Developer // 06/2019 – present TRAVELPORT(AIRLINES)
● Thorough understanding of ITIL/ITSM processes with Service now implementation experience in ITSM modules (Incident, Problem, Change, Service Catalog)
● Knowledge of technical components such as LDAP, VPN, SSO, and other such technologies
● Use Administration of common platform applications: knowledge Base, Service Catalog, Workflows, SLA's, Reporting, Events Notifications, etc
● Worked in Service Catalog, developed and maintained the catalog items as per customer requirement (configured Workflow, Client script, business rule, ACL, UI action, UI policies, data policies, etc)
● Developed/customized the ServiceNow tool as per customer requirement
● Part of Cloning, Upgrade & Migration process team, majorly performed Manual Testing
● Experience in Production support tasks
● Perform Unit testing, Fix defects identified in Unit testing.
● Hands on experience on Service Portal Development
● Understanding and debugging of system logs.
● Used Scrum Agile Methodology in my work (Daily Scrum Meeting, Sprint Backlog, 1on1 Meeting)