ServiceNow Developer– Remote                                  JAN 2018 to JAN 2021

Ripton Solutions, NJ                                         

Responsibilities:

s Responsible for Project Documentation Verification for Client, working in conjunction with ITIL Best practices to ensure accurate Migration Strategies and managing multi-time zone people like US and India.

s Involved in gathering the requirements from the Business Team and creation of technical, functional specification documents.

s Developed business architecture using requirements such as scope, processes, alternatives, and risks.

s Provide user access and roles.

s Have created CMDB Dashboards and Reports for the visual representation of accountability, performance and status of HR cases in scoped version.

s Follow ITIL best practices during implementation.

s Implemented minor enhancements.

s Experience in implementing, configuring, onboarding, and administrating GRC plugins..

s Worked on survey, agile and demand management.

s Managed SharePoint site of DXC and document (functional & technical) source to target mappings, process flows, procedures, and business requirements.

s Assured that all ServiceNow artefacts follow corporate AGILE Policies and guidelines.

s Reporting on Project status to stakeholders and senior management with respect to cost overruns, time lines, risk status, resource management and skill management application configurations per business requirements.

s Generating of PPM Reports, dashboards and scheduling them.

s Gathered requirements for ServiceNow enhancements such as form changes, dropdowns, and attachments.

s Data certification with business owners using data certification plug-in in ServiceNow

s Development of Service catalog which includes creating new catalog items, designing workflows and execution plans.