ServiceNow Developer– Remote JAN 2018 to JAN 2021
Ripton Solutions, NJ
s Responsible for Project Documentation Verification for Client, working in conjunction with ITIL Best practices to ensure accurate Migration Strategies and managing multi-time zone people like US and India.
s Involved in gathering the requirements from the Business Team and creation of technical, functional specification documents.
s Developed business architecture using requirements such as scope, processes, alternatives, and risks.
s Provide user access and roles.
s Have created CMDB Dashboards and Reports for the visual representation of accountability, performance and status of HR cases in scoped version.
s Follow ITIL best practices during implementation.
s Implemented minor enhancements.
s Experience in implementing, configuring, onboarding, and administrating GRC plugins..
s Worked on survey, agile and demand management.
s Managed SharePoint site of DXC and document (functional & technical) source to target mappings, process flows, procedures, and business requirements.
s Assured that all ServiceNow artefacts follow corporate AGILE Policies and guidelines.
s Reporting on Project status to stakeholders and senior management with respect to cost overruns, time lines, risk status, resource management and skill management application configurations per business requirements.
s Generating of PPM Reports, dashboards and scheduling them.
s Gathered requirements for ServiceNow enhancements such as form changes, dropdowns, and attachments.
s Data certification with business owners using data certification plug-in in ServiceNow
s Development of Service catalog which includes creating new catalog items, designing workflows and execution plans.