Having 4.5 Years of professional IT Experience as ServiceNow Developer & Administrator
I have Extensive work experience on implementing and developing on core IT Service Management.
Configured Applications using Service-Now tool used in ITIL Management.
I have experience on Incident Management, Problem Management, Change Management, Service Request Management, Service Catalog and SLA.
I have Worked with Import, Update Sets and ExportSets.
I have Working on creation and customization of complex Workflows and custom workflow activities.
I have Experience working with Email Notifications, Business Rules, Client Scripts and Access Control Lists.
I have Extensive work experience on UI Polices, UI Actions and Scripts Includes.
Good experience in ServiceNow migrations.
I have knowledge On Service Portal.
Service-Now experience in Implementation, design, development, documentation, deployment, and post-production support following Software Life-cycle using SDLC with Agile
I have Performing day to day administration of the ServiceNow system, including making approved changes to process and Work flows.
I have experience in working with Flow Designer.
I have Knowledge on Transform Maps for data loads and Management.
I have experience on Creating update sets and moving from one instance to another instance for testing and for Production.
I have Hands On experience On Client side & Server side Scipting.
I have Working with Schedule jobs to manage business needs and handle background work.
I have experience Using ACL’s for providing field level security and table level security.
I have Experience with implementing configurable SLA Management.
I have Created ServiceNow Reports and Dashboards.
I have Experience in Database views for creating reports from multiple tables
I have good experience in Performance Analytics for reporting in servicenow and PA widgets, Analytics Hub and Dashboards.
I have strong Knowledge in Customer Service Management Module- like Case Management, Major Case Management and Agent Workspace.
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