- Vinod Kumar
Service Now Developer
- Having 4.5 Years of professional IT Experience as ServiceNow Developer & Administrator
- I have Extensive work experience on implementing and developing on core IT Service Management.
- Configured Applications using Service-Now tool used in ITIL Management.
- I have experience on Incident Management, Problem Management, Change Management, Service Request Management, Service Catalog and SLA.
- I have Worked with Import, Update Sets and ExportSets.
- I have Working on creation and customization of complex Workflows and custom workflow activities.
- I have Experience working with Email Notifications, Business Rules, Client Scripts and Access Control Lists.
- I have Extensive work experience on UI Polices, UI Actions and Scripts Includes.
- Good experience in ServiceNow migrations.
- I have knowledge On Service Portal.
- Service-Now experience in Implementation, design, development, documentation, deployment, and post-production support following Software Life-cycle using SDLC with Agile
- I have Performing day to day administration of the ServiceNow system, including making approved changes to process and Work flows.
- I have experience in working with Flow Designer.
- I have Knowledge on Transform Maps for data loads and Management.
- I have experience on Creating update sets and moving from one instance to another instance for testing and for Production.
- I have Hands On experience On Client side & Server side Scipting.
- I have Working with Schedule jobs to manage business needs and handle background work.
- I have experience Using ACL’s for providing field level security and table level security.
- I have Experience with implementing configurable SLA Management.
- I have Created ServiceNow Reports and Dashboards.
- I have Experience in Database views for creating reports from multiple tables
- I have good experience in Performance Analytics for reporting in servicenow and PA widgets, Analytics Hub and Dashboards.
- I have strong Knowledge in Customer Service Management Module- like Case Management, Major Case Management and Agent Workspace.
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