Pranay

SUMMARY

·        4.2years of experience in delivering technical solution, specialized in IT Service Management (ITSM) process.

·        Experience in ServiceNow platform involved in Development / implementation/support (L3) activities.

·        Proficient in Agile/Scrum project execution as well as experience in solution consulting and software development.

·        Ability to work on new requirements, customization, configuration, bug fixes, Enhancements and Defects of project requirements.

·        Experience in working withUI policies, Data Policies, Script Action, UI Script, Client Scripts, Business rules, Script includes, UI Action, andUpdate Sets.

·        Experience in creation of Workflows using core activity.

·        Worked on Import Set, Transform maps, Service catalog, Report generation and Data base views.

·        Experience working on Email Notifications, Email script, Email Template, Email Layout.

·        Experience on configuring Email Inbound Actions.

·        Good exposure on inserting and updating records using Inbound action.

·        Good exposure on SLA and Access Control Lists.

·        Worked on Service Portal (create portal, page, widget).

·        Experience on integration with third party tools using SOAP and REST.

·        Worked on scriptedRest API.

·        Working with schedule jobs to manage business needs and handle background work.

·        Worked on Custom Application.

·        Experience of customizations in Incident Management, Problem Management and Change Management modules.

·        Experience of creating Catalog item, Record producer.

·        Experience in Unit testing & Documentation.

·        Ability to meet compressed deadlines, in order to co-ordinate with large teams and handle projects efficiently.

Work Experience

DxSherpa [May 2018 – Present] asSoftware Engineer

PROJECT DETAILS

ServiceNow ITSM Development

Role                  :          ServiceNow Developer

Duration         :          12 Months

Description    :

Aim of this project is to enhance the new requirements of clients and provide the L3 support as well.

Roles & Responsibilities

·        Working on priority enhancements, which is not based on particular application module.

·        Analysis all kind of scripts.

·        Worked on exception errors.

·        Working as a function lead for HR & Finance.

·        Worked on Incident, Problem and Change.

·        Working on L3 tickets.

ServiceNow ITSM and Domain Separation

Role                  :          ServiceNow Developer

Duration         :          14 Months

Description    :

Aim of this project was to implement segregation of GBS(HR,Finance,GTS,P&L) function.

Roles & Responsibilities

·        Segregate the GBS data in 2 domain via query BR.(Didn’t use OOB Domain separation)

·        Created new Groups, SLA’s and segregate user.

·        Segregate Reports as well.

·        Change the logic of auto assignment, approvals, categorization and KB articles.