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Amir

Associate Consultant - ServiceNow
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Location Pune Cantonment
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Total Views241
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Member since30+ Days ago
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Contact Details
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Candidate Information
  • User Experience
    Experience 5 Year
  • Cost
    Hourly Rate$10
  • availability
    AvailabilityImmediate
  • work from
    Work FromOffsite
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    CategoryInformation Technology & Services
  • back in time
    Last Active OnJuly 14, 2024
Key Skills
ServiceNowITSMJavaScript Demand ManagementIdea ManagementITIL
Summary

Project - 1

  • Requirement gathering, analyzing past data and processes & coming up with proper solutions with ITIL/ITSM best practices.
  • Incident Management, Change Management, Problem Management, Service Request Management, and Workflow setup.
  • Idea management and Demand Management. Business Rules, Client Scripts, Script Include, UI Policy, UI Action, Email Notification, Transform Map, Customized Report Creation, and Scheduling.
  • Configuration of Email Notification and alerts to notify users about specific activities in the system.
  • Designing Workflow and defining SLAs and Schedules as per client requirement.

Project - 2

  • Implementation of ITSM module Client scripts, UI policies, Business Rules. Also, hands-on various client and server side scripting in ServiceNow.
  • Experience in developing ServiceNow applications from Business Requirements and Technical design documents.
  • SSO Integration.
  • Experience in developing ServiceNow applications from Business Requirements and Technical design documents.
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