Madhusudhan

Having 4+ years of experience in design and implementation of ServiceNow technology.

❖ Involved in the hands-on design and development.

❖ Good exposure in developing multi-tier environments using JavaScript, HTML, XML technologies.

❖ Experience on building Custom applications in ServiceNow.

❖ Working on Workflow Scripts & Error handling.

❖ Knowledge on creation of workflows for Service Catalog items in ServiceNow.

❖ Mapping Record Producer Fields to the Database table record.

❖ Taking care of all Changes Sign-off from the Requester before moving to production.

❖ Monitored and performed ServiceNow admin activities which involves group, user & administrator.

❖ Worked on customizing user interface including forms, lists and created record producers for Incident and change management. ❖ Experience in all phases of ServiceNow Development including Requirement analysis, Coding, Testing manually and Implementation of Service-Now Solution for client.

❖ Good experience with Update set movements between ServiceNow instances.

anaging ServiceNow data using Import sets and transform maps.

❖ Good experience in using ServiceNow utilities such as Business rules, Client scripts, Workflow, UI Policies, UI Actions, Script includes, ACLs, Email notifications, Views and Form Customizations.

❖ Handling Users, Groups and Roles.

❖ Good debugging skills in issue identification and fixing.

❖ Good knowledge on designing Workflows to automate the Business Process using ServiceNow.

❖ Created Email notifications and scheduled in ServiceNow.

❖ Good understanding of the Software Development Life Cycle.

❖ Good hands-on expertise in implementation of Incident management, Problem management, Change management and Service catalog management.