Associate Consultant
Location : New Delhi, India
Experience : 6 Year
Rate: $12 / Hourly
Availability : Immediate
Work From : Offsite
Category : Information Technology & Services
Work Experience
Associate Consultant
February 2021 – October 2023 2 years 8 months
Providing End to End Technical support to the client over 1500+ United Kingdom sites and 500+ Ireland sites.
Managing Incident queue according to the priority of the incident in Service Now.
Analyzing pattern of incident raised and creating Parent, Master and Major tickets accordingly.
Troubleshooting includes-
-Managing routing of all infra devices on .xml les.
-Defining and managing network connectivity to all the devices via routers and switches.
-Creating profile of McDonalds employee on Active directory and managing their access according to their designations.
-Resolving problems related to DHCP and DNS.
-Managing Menu items of McDonald’s restaurant via SQL server.
-Basic troubleshooting of desktop applications such as outlook, excel, Adobe, printers, websites, McDonalds stock and nance app etc.
-Deployment of updates on the devices used in all the stores via SCCM and RFM tool.
Communicating with multiple vendors such as Dell, Vista, Microtek, O2 network, Odema etc. to provide solution to the stores.
Providing trainings to the new hired techs and supporting them wherever they stuck during the troubleshooting.
Senior Asset Engineer
• Tech Mahindra(Payroll company – Rlabs Enterprise
service ltd.), NEW DELHI
June 2018 - April 2019 10 months
Managing Hardware IT Assets such as Mains (Desktop, Laptop, Printer, Data card) , Consumables (Pen drive, Hard disk, Bags and other Laptop/Desktop/Printers Accessories), Network devices (Servers, switches, Access point etc.) and Software Assets (Adobe Reader, Microsoft Of ce etc) on across 14 sites in India.
Managing IT Software and their license on 14 sites.
Managing Assets CMDBs using Service now Discovery tool.
Conducting CMDB audits to maintain the data accurately.
Dealing with Vendors for procurement of assets on Requirement basis to maintain availability of IT assets
Dynamic Associate consultant with 6+ years of experience providing exceptional assistance in client and internal practice development projects. During my career I have had the opportunity to work with Capgemini Technologies, Wipro Info Tech. and Tech Mahindra for the clients McDonald's, Airtel, Genpact and ATC India. The nature of my
work has been to manage Incidents raised for the troubleshooting of IT devices. It was spread across the spectrum of End to End Technical support, Incident management ,CMDB management, Network support, vendor management, Assets procurement, IT asset management (Hardware and Software), MIS, SLA management, Technical Training etc.
Associate Consultant
Skills
Windows server administrator
L2 Technical support
Service Now , SQL
DNS, DHCP, Active Directory
Microsoft Azure Fundamentals (Certified)
IT Asset management (HAM & SAM)
CMDB management
Incident management
Conducting Quarterly Physical audit of assets and discovering GAPs to ensure the adherence of IMAC process properly.
Tracking of Improper allocations/Transactions of Assets within the sites.
Asset Engineer
• Wipro Info Tech(Payroll company - Vayam info solution pvt. Ltd.) , NEW DELHI June 2016 - June 2018 2 Years
Managing Centralized IT Asset data used all over in Genpact India.
Management of Hardware and software assets of GENPACT at over 5 countries (INDIA, ROMANIA, CHINA, PHILIPPINES, USA ).
Analyzing and daily updating of tickets, raised for IMAC in Remedy.
Conducting Multiple audits - monthly, quarterly and half yearly basis and reconcile it with master data.
Manging Assest CMDBs using service now tool
Communication with multiple teams like DCS, Store team, IT Helpdesk, Telecom, Wintel, AD etc. to manage the centralized inventory.
TSG Engineer
• Wipro Info Tech(Payroll company - Vayam info solution pvt. Ltd.) , NEW DELHI
July 2015 - June 2016 11 months
Resolving technical problems of Airtel production employees- hardware and software related issues.
Providing 1st level troubleshooting to the users over phone, chat or mail.
Directs the unresolved issues to the next level and communicate with the concern team for early resolution.
Resolving basic problems such as OS issue, outlook issue, configuration issue etc
Records events and problems and their resolutions.
Basic knowledge of change management, Incident management and other ITIL components.
Analyzing the problem of the user and routing to the concern team such as DCS, AD, Telecom etc. based on my understanding and knowledge in order to resolve the issue
Education
2011 – 2015
Indraprastha Engineering College (UPTU) - Uttar Pradesh Electronics and communication
2009 – 2010
Associate of Science: Physics, Chemistry,
Math’s
Seth Bhagwan Daas Sen. Sec. School - New Delhi
2007 – 2008
High School Diploma
Victoria Public School - New Delhi
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