2014-2016
(Computer science)
Anil neerkonda institute
(Computer science)
Anil neerkonda institute
Career Object:Committed and a goal oriented professional in the virtualization environment and I look forward to associate myself within progressive companies to secure a role in corporate environment to expand and utilize my knowledge to the best of my abilitie
Work Experience:Three years
Current Industry: Banking
Current Functional Area: Worked as a Debit/Credit Card Disputes Investigation Executive from 23rdJune2016 - 31st July 2019at HSBC Global Service Centre, Visakhapatnam.
Backend Processing of Bank Account Transactions, Chargebacks end to end processing. (Re-presentment and Pre-arbitration) and Telephony Expertise of Debit/Credit Card Disputes( Inbound/Outbound Calling).
Responsibilities as Team Player:
Responsibilities as a Quality Analyst:
· Handling team DDs / meetings and delivering procedural updates and refreshers.
· Ensuring all the queries / escalations being responded within timelines.