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Surya

Customer service executive
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Location Mangalagiri
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Total Views76
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Member since30+ Days ago
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Contact Details
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Candidate Information
  • User Experience
    Experience 3 Year
  • Cost
    Hourly Rate$5
  • availability
    AvailabilityImmediate
  • work from
    Work FromOffsite
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    CategoryCustomer Support
  • back in time
    Last Active OnSeptember 23, 2023
Key Skills
Problem solving Positive attitudeCustomer serviceAbility to work under pressure
Education
2014-2016

(Computer science)
Anil neerkonda institute

Summary

Career Object:Committed and a goal oriented professional in the virtualization environment and I look forward to associate myself within progressive companies to secure a role in corporate environment to expand and utilize my knowledge to the best of my abilitie


Work Experience:Three years

Current Industry: Banking

Current Functional Area: Worked as a Debit/Credit Card Disputes Investigation Executive from 23rdJune2016 - 31st July 2019at HSBC Global Service Centre, Visakhapatnam.

Backend Processing of Bank Account Transactions, Chargebacks end to end processing. (Re-presentment and Pre-arbitration) and Telephony Expertise of Debit/Credit Card Disputes( Inbound/Outbound Calling).

Responsibilities as Team Player:

  • Providing process related updates during team hurdle to maintain consistency amongst the team while investigating the fraud on accounts.
  • Being point of reference for all the team members with regards to the VISA Disputes chargebacks and Re-presentment processes.

Responsibilities as a Quality Analyst:

  • Identify uncommon fraud, errors or irregular transactions and escalate the same to the management for further course of action.
  • Making sure that every issue/problem is effectively investigated and resolved or is appropriately referred with recommendations.
  • Delivering feedback on the errors / observations found while doing call quality audits.

¬∑        Handling team DDs / meetings and delivering procedural updates and refreshers.

¬∑        Ensuring all the queries / escalations being responded within timelines.


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