VINOD

I am commerce graduate with having 25 Years of hard core experience in MULTI MODAL TRANSPORT i.e. LOGISTICS, SHIPPING, COURIER, BUSINESS DEVELOPMENT, SALES, OPERATIONS MANAGEMENT, WAREHOUSE, SERVICE INDUSTRY, CUSTOMER SERVICE, CREDIT CONTROLLER and in RENTAL BUSINESS. I am confident that my 25 years of experience as a results-driven in OPERATIONS MANAGEMENT & SERVICE INDUSTRY EXPERIENCE specialist provides me with the capabilities to successfully fulfill your requirement. I have enclosed a resume that clearly outlines my professional history. Some key points that you may find relevant to this opportunity include: · Proven ability to efficiently manage a large customer base and a high volume of new implementations every month. · Experienced in designing the overall customer service strategy to integrate effectively with organizational objectives. · Proven track record in engaging and motivating a high performance service team of 150 +employees. · Strong operational skills that drive organizational efficiency and result in improved customer retention and renewal rates. · Recognized ability to develop and drive a culture of innovation, change and growth to optimize customer experience. · Demonstrated excellence in analytical thinking and problem-solving to improve processes and provide a durable competitive advantage. · Outstanding communication skills, the capacity to negotiate and influence positive outcomes and the sensitivity to work cross-functionally with individuals at all levels. I feel confident that a personal meeting would demonstrate the contribution that I can make to your organization. I look forward to hearing from you to schedule an interview at your convenience.