My primary background includes analyzing staffing patterns and overall customer service functionality to maximize efficiency, productivity, and growth while accurately forecasting staffing needs and requirements. Furthermore, throughout my experience, I have become adept in coordinating a wide variety of responsibilities to optimize call center performance while demonstrating a steadfast commitment to enhancing customer service and satisfaction.
The following achievements demonstrate my capability to work for the given task:
Excelling as a workforce analyst for Hilton (Teleperformance) and become a Platinum Guild Member which is being awarded to top WFM performers of Teleperformance PH and consistent receiving certificate for providing excellent customer service Production. Driving full adherence by agents to service level agreements and quality standards. Record of success in personally providing a superior level of customer service and support.
Proficiency in Microsoft Excel, Outlook, Citrix, Amazon connect, salesforce, and IEX.
My proven dedication to optimizing customer service success and appropriate staffing levels, along with my strong communication, problem-solving, and team motivation talents, will enable me to contribute immensely to the success of your team as your next workforce analyst. Thank you for your consideration.