Cancellation & Refund Policy

At Cosette Network, we value our customers and strive to offer the best possible services. We understand that situations may arise where you need to cancel a service or request a refund. This policy outlines the terms and conditions for cancellations and refunds to ensure a transparent and fair process for all our users.

Cancellation Policy

• Customers may request service cancellations by contacting our support team at info@cosettenetwork.com.
• Cancellation requests must be made at least X days before the renewal date to avoid charges for the next billing cycle.
• Some services may have a minimum commitment period; early cancellations may be subject to a cancellation fee.
• Once a service is canceled, access to related features and benefits will be revoked immediately or at the end of the current billing cycle.
• If a cancellation occurs due to a violation of our terms of service, no refund will be issued.

Refund Policy

Eligibility for Refunds:

Refunds may be granted under the following conditions:

• Service failure due to technical issues on our end.
• Duplicate charges caused by payment gateway errors.
• Incorrect charges due to system errors.
• Refund requests must be submitted within [X] days of the transaction date.
• Refunds are not applicable for used or partially used services.
• Subscription-based services are generally non-refundable after the trial period (if applicable).
• Refunds for customized services (e.g., development or consultation) depend on individual agreements.
• Processing fees, administrative charges, or third-party fees may be non-refundable.

Refund Process

• Customers must submit refund requests via email to info@cosettenetwork.com, including transaction details and a valid reason for the request.
• Our team will review refund requests within X business days.
• Approved refunds will be processed within [X] business days and credited to the original payment method.
• Customers will receive email updates regarding their refund status.

Exceptions

• Certain services may have unique cancellation and refund policies stated at the time of purchase.
• Promotional or discounted services may not be eligible for refunds.
• Refunds for third-party integrations or external services follow their respective policies.
• We reserve the right to investigate and withhold refunds for suspected fraudulent transactions.

Contact Us

For any questions regarding our cancellation and refund policy, please contact us at: