Nikhil

Service manager

Location : Bengaluru

Experience : 12 Year

Last active on : April 19, 2021

Rate: $24 / Hourly

Availability : Immediate

Work From : Any

Category : Finance

 
Key Skills
People Manager BPO Customer Service MS Excel MS Word Eikon Trading stakeholder management CRM adaptable to chage global lead Diversity project management project delivery Team management
Summary
• Team management, hiring talents and developing individuals by mentoring and training • Track record of delivering results within deadlines as a People manager & Project lead Strategic account Management, Managing a portfolio of accounts • Developing time tables and setting deadlines for internal content team and technical team • Conducting Need Analysis for clients • Meeting with client to discuss and resolve topics and issue • Reporting to all superiors along established guidelines. • Producing weekly, monthly and quarterly status reports. • Identify customer pain points, ensure account management and leadership are informed of customer risks. • Present a clear and factual picture of our customers content experience with Thomson Reuters. • Forecasting, six sigma expertise, Research & Delivery • Idea generation, render a solution for all customer concerns
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