People ManagerBPOCustomer ServiceMS ExcelMS WordEikonTradingstakeholder managementCRMadaptable to chageglobal leadDiversityproject managementproject deliveryTeam management
• Team management, hiring talents and developing individuals by mentoring and training
• Track record of delivering results within deadlines as a People manager & Project lead
Strategic account Management, Managing a portfolio of accounts
• Developing time tables and setting deadlines for internal content team and technical team
• Conducting Need Analysis for clients
• Meeting with client to discuss and resolve topics and issue
• Reporting to all superiors along established guidelines.
• Producing weekly, monthly and quarterly status reports.
• Identify customer pain points, ensure account management and leadership are informed of customer risks.
• Present a clear and factual picture of our customers content experience with Thomson Reuters.
• Forecasting, six sigma expertise, Research & Delivery
• Idea generation, render a solution for all customer concerns