Work History:

LogicMonitor AdministratoratConfidential(Jan‘21,to till date)

Responsibilities:

• Planned, designed, and implement LM to monitor, diagnose, control, and measure the performance of infrastructure assets.
• Troubleshooting software package's technical issues encountered by users. e.g., installation failures, upgrade errors, functionality issues, etc.
• Working on Logic Monitor, Splunk, and AppDynamics monitoring tools.
• Logic Monitor is SaaS based tool, I work on maintaining this tool (Alerts, Escalations chains, alert rules).
• Setting up alerts, Escalation chains, and Alert Thresholds in Logic Monitor.
• Assist in performing root cause analysis for operational issues.
• Oversee and manage of the Cloud-based infrastructure including our applications, servers, and 24x7 network.
• Create plans to ensure necessary maintenance to support system health checks is performed.
• Create & Manage change tickets related to patching and documentation in Change workflow and ITSM tools.
•  

Monitoring and Support Engineer- Confidential. (July‘18toDec’20)

Responsibilities:

• Subject matter expert for Dynatrace APM tool. Managed, configured, and analyzed all components, capabilities, and performance data for multiple host and web applications.
• Handled multiple tasks simultaneously with minimal supervision.
• configured, installed, and tuned application performance management tools for performance and availability in all critical enterprise applications.
• Instrumented and implemented full-stack application monitoring which provided early alerting on performance issues and customer experience reporting for business-critical web applications.
• Worked with internal stakeholders and team members on quality assurance efforts using application performance management tools.
• Identified issues, analyzed information, and provided solutions to problems.

Technical Support Analyst – Confidential (Dec ‘15 to May ’18)

TATA Motor is one of the largest automotive industries in the world which has its own Customer

 Relationship Management – Dealer Management system known as Siebel (CRM-DMS). My

Job responsibilities were to provide Siebel application support to all the TATA Motor Users &

Employees across PAN India.

Responsibilities:

• Application support and resolution of issues related to the Siebel CRM application within service level agreement (SLA).
• Responsible for the resolution of issues raised through the ticketing tool (BMC Remedy) as well as the direct requests received through the user’s email.
• The recurring issues faced by users were consolidated as inputs to BRD (Business Requirement Documents) for further analysis by the development team.
• Develop SQL queries to extract data as per user requirements and distribute to all team members for any updates and feedback that need to be shared with the client.
• Interaction with the immediate level support team for the resolution of complex application issues.

Personal Traits:

• Passion for continuous learning and personal growth.
• Highly motivated and driven, with strong desire to excel.
• Sense of responsibility.
• Strong interpersonal skills: professional, courteous, friendly, warm, empathic, level-headed, and composed
• Never give up anything so easily.