• 1)     Plan.Net Technest India ( Nov’22- Present)

Ø Experience in developing Dashboards, Lenses, Recipes in Salesforce CRM Analytics/Tableau CRM.

Ø Good exposure on ETL tools provided by Einstein Analytics like dataflow editor, Recipes.

Ø Good understanding of SAQL , Bindings etc.

Ø Experience on handling security predicates of datasets .

Ø Good knowledge in row level security and user permissions assignments in CRM Analytics based on Salesforce structures .

Ø Good exposure to other visualization tools like Tableau etc.

Ø Familiar with JIRA Ticket management system & Confluence.

• 2)     B9 Beverages ( Oct’21 – Nov’22) – Assistant Manager||Einstein Analyst

JOB ROLE -Master Data Governance (Salesforce – Both Lightning & Classic version, HRIS, Customer/Consumer Facing systems/Apps)

Ø Serving as a Primary System Administrator for the Salesforce.com Lightning version.

Ø Handling all basic Administrative functions like User Account maintenance, Accounts,Reports& Dashboards & other routine tasks.

Ø Build Custom Apps & Objects, formula fields, custom views etc.

Ø Data Uploads- Migrate & Upload of existing Database Masters in excel to SFDC with the help of SFDC Data loaders.

Ø SFDC Reports& Dashboards-Developing & Creating customized reports & Dashboards through SALESFORCE report builder & EINSTEIN Analytics Tool.

Ø Installation of updates from SFDC - Install all high-priority updates from SFDC, testing it in Sandbox & Implenting the same .

Ø Training- the Sales team on how to get the best out of the SFDC Platform.

Ø Troubleshooting -Resolving Field User queries related to the App that is integrated with SFDC, for their daily field activities like Login Issues, Visits issues, Sync issues etc.

Ø Master Data Cleansing Activities on a regular basis.

• 3)     xxxxxxxxxxx (Nov’18- Oct’21) - MDM / VEEVA CRM Analyst

JOB ROLE -Overall responsibility of administration of MFF CRM/SALESFORCE with the purpose of delivering business objectives in close co-ordination with Field Operations. Ensure adherence by the field team on reporting and recording norms. Analyze field level data, provide insight and optimize data utilization to support business focus on a regular basis.

Ø Salesforce Administration -Daily Administration & support of MFF CRM/ Salesforce Application including but not limited to managing multiple User Setup, profiles and roles, Customization of Objects, Workflows, fields, Page Layouts and Validations.

Ø Drive effective utilization of SFDC CRM in the branch, implementing the strategic business process of the field force team.

Ø Worked on Business Functionalities like Accounts, Territory, ATL, Sample Management, Product metrics, Product Catalog, etc.

Ø Business Analytics -Developing& Creating customized reports & Dashboards through SALESFORCE/ VEEVA CRM& EINSTEIN Analytics Tool.

Ø Rollout of Surveys on Salesforce& provide relevant Analysis and business insights to all stakeholders.

Ø Creating & maintaining documentation on processes, policies , Application configuration and help related materials for users.

Ø Involving with Global CRM Team on developments in SFDC. Rollout & Implementation of the same through Training Branch DSAs & support.

Ø PR/ PO creation on SAP System - On time creation of Purchase requests and entry of materials ( GRN/MIGO) and services in SAP efficiently.

Ø Asset Management -Ensure the devices (iPads) and applications version are compliant as per Nestle Security guidelines.

Ø Vendor Management for iPads.

Ø Data Monitoring - Ensure quality data input by all the MFF CRM users through proper monitoring, escalation to FOM and training and providing necessary analytics to relevant stake holders.

Ø Analyze field level data and provide insight and dashboard report to various stakeholders.