¬ A mission-focused individual with 10.3 years of experience in Multi-National Companies including international BPO:-
Operations, Client/Customer Servicing, Business Development, Back-Office Operations, Liaison / Coordination as well as other allied operations.
¬ Proficiency in devising innovative business development strategies, such as creating Business Analytics Report & Sales Performance Reports from excel, advanced excels, macros, and multiple sources, Customer Satisfaction Survey.
¬ Successful in maintaining business relationships with key decision-makers of target organizations for achieving the service norms and resolving critical issues.
¬ Deftness in setting out standards for various operational areas to facilitate a high-quality customer experience while adhering to the SLA.