Conduct warranty emerging issue detection and support root cause analysis.
Preparing initial problem definition in ppt format to help client understand the issue better in standard format. It used by the project engineer as well before starting any new 8D project.
Tracking of PRCT ( Product Resolution Cycle Time) for each project.
MIS reporting on weekly basis to keep close eye on weekly and monthly targets.
Taking feedback from team regarding data issues and communicating same to client to resolve it.
Suggesting client to maintain data in specific format to analyse it easily.
To reduce warranty claims & cost by analyzing the defects.
Identify automation opportunity in process and help the team to automate the repetitive steps through Excel, VBA or SQL.
Preparing monthly and weekly presentation for clients and discuss the target vs actual, gap analysis, major concerns, improvements, action taken and understand new requirements to meet the desired goal.
Contacting the project engineer to help them resolve the project faster with analyzed data and domain knowledge.