Karthik

Senior SAP Concur Implementation Consultant FinTrans Solution Private Limited, India

• Initiating project kick off with key stakeholders and conducting multiple workshops to gather project requirement for SAP Concur implementation.

• Preparing project plan, test script, coordinating with the business clients and demonstrating the change/implementation, running tests using ALM (Application Life-Cycle Management) scripts.

• Collaborated with business owners, vendors, and other team members to evaluate and recommend solutions to complex problems and requests.

• Documenting clients' issues and processes of resolution.

• Part of an international rollout project and, as a central specialist department, are developing the SAP Concur template.

• Planning, coordinating, and controlling the migration and rollout projects in the international markets as per the agreed phased rollouts.

• Preparing training documentation and running knowledge transfers for internal clients.

• Standardizing the GL Matrix across all countries in scope of SAP Concur.

• Providing production support, timely responses to internal / external queries as part of L3 technical support. 2019-02 - 2022-02 Applications Support Analyst 2 Citicorp Service India Private Limited, India

• Collaborated with business owners, vendors, and other team members to evaluate and recommend solutions to complex problems and requests.

• Documented clients' issues and processes of resolution.

• Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.

• Supported daily operations and system maintenance procedures.

• Performed troubleshooting, maintenance, and optimization of SAP Concur application.

• Configuration of SAP Concur Expenses and integration with associated applications as per the client/business requirements.

• Performing knowledge transfer to the client for effective use of SAP Concur application.

• Performed SAP Concur SIT & UAT end to end and documented in global accepted format