Associate Business System Administrator

Position :           Associate Business System Administrator

Experience :           2+ years

Location :           Chandigarh

Job Description:

Administration and configuration of SaaS lead-to-cash business systems including CRM, RFP management, sales engagement software including the integrations with other platforms.

Utilize best practices to perform operational support, enhancements, bug fixes in the Salesforce platform including users, roles, security, profiles, workflow and validation rules, custom objects, DataLoader, etc.

Monitor data quality and consistency using reports, dashboards, and processes.

Perform maintenance procedures for data change requests. Ensure established approval and escalation processes for such change requests are followed.

Create, update, and maintain corporate and ad hoc reports and data analytics for internal/external consumers as required.

Participate in efforts to develop documentation and execute testing.

Seek out ways to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace

Participate and manage internal projects as needed

Provide support and service to the internal stakeholders regarding business application administration, data, and reporting – Sales, Marketing, Customer Success, Finance, Support and Services

Experience 

Bachelor’s degree in MIS or related field

2+ years Systems Administration or equivalent experience 

2+ years work experience with the Salesforce.com architecture preferred

Marketo, Outreach, SQL experience preferred 

Managing, triaging, and resolving user submitted issues via ticketing system(s)

Advanced Excel skills (Macro, Pivot Tables, VLOOKUP)