Vivek

SUMMARY Salesforce Certified Administrator

• Around 7 years of IT Industry experience with diverse roles in the field of Software Quality Assurance, STLC, and comprehensive software testing in Hospitality, Life Science domain.

• Around 4 years of experience as QA in Salesforce Veeva CRM application.

• Strong knowledge of STLC and SDLC.

• Proficiency in SFDC administrative tasks like creating profiles, roles, users, page layouts, email services, approvals, workflows, validation rules, reports, dashboards, custom formula fields, relationships, field dependencies, approval process for automated alerts and field updates as per application requirements.

• Established myself as SME, Scrum Master.

• Good understanding of SDLC, STLC and all stages of QA and Defect Life Cycles.

• Strong in analysing business requirements, specifications and development of test plans, test scripts, test cases and executing them.

• Great knowledge of Sales cloud, Service cloud and marketing cloud.

• Experience with Agile software development methodology.

• Self – motivated, team-oriented individual with strong problem-solving abilities.

• Highly skilled in Veeva CRM with good understanding of modules like Interaction, Engage, Medical Inquiries, Event Management etc.

• Good understanding of Worksoft and AccelQ automation tool.

• Good working experience on API testing using Postman.

• Strong working experience on Salesforce Lightning testing.