Uday

Project: American Century Investments As a Service Now Engineer worked on ITSM, Service Portal, Virtual Agent and various requirements.

 Worked with stakeholders and Process owners to gather the functional requirements and converting into the technical design and solution.

 Worked on multiple Catalog Items for various requirements.

 Worked on various modules of ITSM.

 Worked on Service Portal transitioning custom portal to OOB Employee Center converted custom widgets to OOB widgets.

 Worked extensively on Server Side and Client Side Scripting.

 Worked on many custom applications, workflow and flow designer.

 Worked on Integration of Workday Reports into Servicenow.  Learned Virtual Agent and created different topics using topic designer.

 Successfully deployed many features to production. ACCENTURE SOLUTIONS PVT LTD | July 2021 to April 2023. Project: AT&T Ticket2Ride As a Service Now Engineer worked on ITSM and CSM, Bug Fixes and Requirements.

 Working with process owners and business service analysts in understanding the functional requirements and thus, converting this into technical designs.

 Maintain and enhance various modules like Incident, Case, Problem, Knowledge and Test Management.

 Customizations using Business rules, Script Includes, Client Scripts, UI policies and data policies, ACLs.

 Worked on Flow Designer, UI Actions, Related List Actions and Agent Workspace Configurations.

 Creating and managing Inbound email actions, email notifications, email templates and mail scripts for multiple IT modules.

 Created reports,scheduled, and shared them according to the requirement.

 Also worked on other ServiceNow instances like San Diego, Rome and Quebec.

 Worked on Playbook Experience, Response Templates and Quick Messages for the case form.

 Importing and Transforming data into target tables using transform maps and ETL.

 Also did training on Fundamentals training of HRSD, CMDB and PA and also have hands on experience on PA.