Surbhi

Prepared the loan files throughout the closing journey by sending the initial to final information regarding the loan charges and fees to the borrower in the form of disclosures and other documents and maintained absolute transparency with the borrower.

 Trained new staff for the closer role in TX's, and was awarded an All-Star award.

 Worked in a high-volume environment with 100% Quality and have good knowledge for both purchase and refinance in all states.

 To ensure all the guidelines from the government are followed and no compliance breach takes place.

 Coordinated with the USA team members and 3rd parties like title companies and settlement agents over mail and calls to ensure a smooth transition of the loan file in terms of transfer of funds and any change in fees or charges.

 Identified opportunities for process improvement and presented a proposal to reduce the cost. Achievements

 I have experience working in a fast-paced environment, successfully closing an average of 70-80 files per month.

 Coordination with the HA, FA, Underwriter, and E2E Coordinator, as well as other members, to ensure smooth and timely closing of the loan, as well as a positive borrower experience

 Recognized by borrowers and 3 rd parties for demonstrating a willingness to assist them in completing the loan process