Shruti

Working on BMW COFIS Project for client ATOS, works with OPS & DevOps team. Giving Production Support for 3 client Australia, New Zealand, Russia Market. Provided application support and maintenance for clients, troubleshooting any issues. Developed scripts to automate routine tasks and improve system performance. Resolved user inquiries related to software applications via telephone and email. Identified root causes of application errors and implemented solutions to prevent recurrence. Collaborating closely with the lead to ensure efficient system operation. Conducted thorough analysis of software application functionality, identifying opportunities for enhancement, and making valuable improvement recommendations. Diagnosed application errors, determined root causes, implemented permanent fixes, and escalated critical issues to Senior Engineers. Maintained meticulous records of configuration changes and efficiently scheduled application updates, minimizing disruptions. Documented operational processes and actively monitored application performance metrics to drive continuous improvement. Collaborated with cross-functional teams to troubleshoot and resolve complex issues, improving application reliability. Demonstrated solid analytical and troubleshooting capabilities in resolving critical incidents. Contributed to the enhancement of service delivery quality, ultimately boosting customer satisfaction. Done Deployments on octopus Added 1500 New Assets and 864 Models of all Car Vehicle in DB