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Praveen

Cloud Support Engineer
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Location Bareilly
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Total Views75
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Member since30+ Days ago
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Contact Details
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Candidate Information
  • User Experience
    Experience 5.3 Year
  • Cost
    Hourly Rate$7
  • availability
    AvailabilityMore 1 Month
  • work from
    Work FromOnsite
  • check list
    CategoryInformation Technology & Services
  • back in time
    Last Active OnJune 16, 2024
Key Skills
VMwareMacAfee Safe bootTanium clientAmazon web servicesUbuntu CentosOne DriveActive DirectoryFirewall
Summary

Working as an L2 engineer and taking queries from L1 support engineers and as worked as a part of the Major Incident & configuration changes.

Worked with team members to identify areas of focus, where training may improve team performance and improving incident resolution

Providing support to VIP users in abroad location through WebEx Tool and ZOOM

Monitoring the Incident, Problem, Service Request & Change (using the HPSM & HELPMATE Tool)

Join the Bridge calls with all required team members and users if BC is raised.

Managed and troubleshootMicrosoft O365 applications and maintenance, administration (including account provisioning, issuing license, and group distribution) of O365.

Worked on Microsoft Azure services to manage users and Group policy and permissions.

Experience in management and troubleshooting One drive for business, MS Teams.

Managed active directory environment within a domain of5000+ users.

Managed Active Directory Users, Groups, and security.

Installation and configuration of Windows & Linux operating systems- OS-Win-7, 8, 10, and Ubuntu.

Troubleshoot on application, software and update the patches on the Windows platform.

Experienced in handling users remotely in COVID-19 situation with the help of Zoom and VMware user assist tool.

Experienced in Application and software deployment in client machine byMDM toolVMware Airwatch.

Managed IT assets inventory like-IMAC, Application, hardware, etc. by Absolute software

User management, creating groups and assign permission on resources.

Add, delete and updating user account information, password resets, etc.

Worked on basic commands in Linux- sudo, pwd, ls, cat, cp, mkdir, rmdirandwget

Knowledge of OSI reference and TCP/IP model and basic networking protocols

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