Working as an L2 engineer and taking queries from L1 support engineers and as worked as a part of the Major Incident & configuration changes.
Worked with team members to identify areas of focus, where training may improve team performance and improving incident resolution
Providing support to VIP users in abroad location through WebEx Tool and ZOOM
Monitoring the Incident, Problem, Service Request & Change (using the HPSM & HELPMATE Tool)
Join the Bridge calls with all required team members and users if BC is raised.
Managed and troubleshootMicrosoft O365 applications and maintenance, administration (including account provisioning, issuing license, and group distribution) of O365.
Worked on Microsoft Azure services to manage users and Group policy and permissions.
Experience in management and troubleshooting One drive for business, MS Teams.
Managed active directory environment within a domain of5000+ users.
Managed Active Directory Users, Groups, and security.
Installation and configuration of Windows & Linux operating systems- OS-Win-7, 8, 10, and Ubuntu.
Troubleshoot on application, software and update the patches on the Windows platform.
Experienced in handling users remotely in COVID-19 situation with the help of Zoom and VMware user assist tool.
Experienced in Application and software deployment in client machine byMDM toolVMware Airwatch.
Managed IT assets inventory like-IMAC, Application, hardware, etc. by Absolute software
User management, creating groups and assign permission on resources.
Add, delete and updating user account information, password resets, etc.
Worked on basic commands in Linux- sudo, pwd, ls, cat, cp, mkdir, rmdirandwget
Knowledge of OSI reference and TCP/IP model and basic networking protocols
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