Mukesh

Experience Lead Implementation Conversion Analyst | FIS | Mar 2021 - Present Managing implementation projects for FXD, CCX and DLM applications for various financial institutions. Conducting status meetings, training and troubleshooting sessions for the clients. Analyzing project requests with clients and assigning them to the resources. Managing project deliverables per current capabilities and custom changes.

Key Roles & Responsibilities:

1. Collaborated with cross-functional teams, including developers, QA analysts, program managers, and client stakeholders, to ensure effective communication and alignment of project goals.

2. Provided training and support to clients on software usage, best practices, and troubleshooting.

3. Conducted post-implementation reviews and analysis, and identified opportunities for continuous improvement of client experience.

4. Handling application integration with FIS mobile and other third party vendors like Q2, D1.

5. Creating Estimates via ServiceNOW, reviewing system logs and events.

6. Provided training and support to clients on software usage, best practices, and troubleshooting.

7. Testing various scenarios before the production release.

8. Client requests review and assignment, planned mass change deployment. Technical Support Engineer | Vertex Infosoft PVT LTD | Jun 2018 – Mar 2021 Provided Technical support, performed implementations & conducted remote and onsite Trainings for Marine applications (SMMS, VEMS, DMS, Marine Procurement). Also, managed Power BI dashboards & worked on various aspects of SQL databases and management studio.

Key Roles & Responsibilities:

1. Provided training and support to clients on software usage, best practices, and troubleshooting.

2. Designed and implemented test plans and strategies, and oversaw testing activities to ensure quality assurance and validation of software solutions.

3. Conducted root cause analysis and troubleshooting, and identified solutions to resolve technical issues based on client needs and requirements.

4. Extracting reports using SQL queries, database tuning, recovery and migration.

5. Manual testing of issues and released patches in UAT & Production.

6. Handling different data modeling requests using SQL and Power BI tools.

7. Publishing and managing Power BI Dashboard and maintaining them as per client requirements. 8. Sustaining third party software/web integrations and renewal of licenses.