Mithilesh

Support Engineer

Location : Lucknow

Experience : 4.7 Year

Last active on : July 15, 2021

Rate: $7 / Hourly

Availability : Immediate

Work From : Onsite

Category : Information Technology & Services

 
Active: 30+ Days ago
Shortlist : 0
Total Views : 9
Key Skills
C#.Net SQL PLSQL MS SQL Server MySQL .Net frame work
Summary

·        Total 4.7 years of experience in IT Industry as application and production support and consultant

·        Handle queries from global customers and update in timely manner

·        Ensure service uptime with regular audits & health checks of application and its components

·        Hand over issues to development team, network team and take follow ups in timely manner

·        Acknowledge, update, resolve and close incident and service request using ticketing tools

·        Prepare business reports and application supporting documents

·        Create bridge between teams, management and handle crisis call, escalation and follow AIM process