Mithilesh

Support Engineer
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Location Lucknow
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Total Views32
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Member since30+ Days ago
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Contact Details
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Candidate Information
  • User Experience
    Experience 4.7 Year
  • Cost
    Hourly Rate$7
  • availability
    AvailabilityImmediate
  • work from
    Work FromOnsite
  • check list
    CategoryInformation Technology & Services
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    Last Active OnJune 25, 2022
Key Skills
C#.Net SQL PLSQLMS SQL ServerMySQL.Net frame work
Summary

·        Total 4.7 years of experience in IT Industry as application and production support and consultant

·        Handle queries from global customers and update in timely manner

·        Ensure service uptime with regular audits & health checks of application and its components

·        Hand over issues to development team, network team and take follow ups in timely manner

·        Acknowledge, update, resolve and close incident and service request using ticketing tools

·        Prepare business reports and application supporting documents

·        Create bridge between teams, management and handle crisis call, escalation and follow AIM process

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