Mithilesh

·        Total 4.7 years of experience in IT Industry as application and production support and consultant

·        Handle queries from global customers and update in timely manner

·        Ensure service uptime with regular audits & health checks of application and its components

·        Hand over issues to development team, network team and take follow ups in timely manner

·        Acknowledge, update, resolve and close incident and service request using ticketing tools

·        Prepare business reports and application supporting documents

·        Create bridge between teams, management and handle crisis call, escalation and follow AIM process