Karthik

In quest of senior level assignments in Ecommerce/Big Data COE / Program Management / Service Delivery with an organization of high repute preferably in IT industry. 

A focused and result oriented professional with nearly 22+ years of experience in:

~Program / Project Management ~Data Science, ML,RPA Architect ~Business Intelligence & DeepLearning

~Delivery Management, Presales ~Cloud Computing  ~Transition & Transformation

~e-Commerce Architecture ~SAP BW, BigData and Datascience  ~Java full stack Developer 

Working as Automation Architect for large Automotive client in Sweden. Robotic & Test Automation, Big Data (R,PowerBI) & Selenium. Implemented Proof concept of NLP based Deep Learning system for factory and inventory tracking.

5+ years in DataScience ,ML and DeepLearning projects and solutions for customer. Expertize in AutoML tool like H2O.ai.

Implementation of DevOps and rolling out VSTS. RPA Solution Architecture and development using UI Path for automobile clients. RPA automation architect helping in robotic automation.

Trainer for seleneium,cloud and Application performance monitoring tool Dynatrace. Expert in Dynatrace and other APM like Tivoli Netcool.

Experienced in managing Large Portfolio 10 M USD/Annum and increasing Operating margin by 10% through good project management practices,ITIL, & Lean

Working as Client Delivery Manager for SAP, J2EE, Data Science & Data warehouse projects. Worked as Consultant using R, Python for large component manufacturing firm in US. Predictive Sales forecast & Inventory and Supplier performance optimization.

Holds the distinction of delivering multitude of onsite-onshore-offshore projects, enterprise integration services and architecture consulting for clients like Verizon Telematics, Office Depot, Domtar, JCPenney, Woolsworth, Ford, Caterpillar, GE, BOC, Amazon.com, Hallmark, Amex, Goldman Sachs, etc. 

Delivery Head for Business Intelligence & Ecommerce projects specializing in Oracle ATG, Hybris, Magento,SAP and WCS. Executed B2B and B2C projects for leading manufacturing and retail customer. Managed large projects in SAP Hybris and ATG for nearly 2 years . Handled a eCommerce portfolio size of $ 5 M USD.

Successfully achieved a growth of 60% YoY through efficient delivery. 95% Repeat customer orders and feedbakc

Led Large Deals Proposal , Presales team for deal size more than $100 M USD.

Practice Head for BI managing project for Singapore Government with complex decision making scorecard, dashboard, data mining and forecasting solutions using Tableau 9, SAP, Greenplum & SAS. Experienced in managing Data scientist and Analytics experts.Big Data PoC for the Singapore National Library (NLB) and Singapore telecom companies. 

Domain & clients Knowledge includes: Retail Accounts, Manufacturing & Banking verticals across Singapore, USA, UK, South Africa, India, & Australia & New Zealand.

In-depth knowledge about Developing Service Delivery Model, Managing SLA, Delivery and Service Quality Planning, etc; skilled in devising process and procedure for optimal Quality & Delivery management.

Insightful experience in IT Project Management activities including project scoping, estimation, planning, risk management and finalization of technical / functional specifications. 

8 years of experience in working on IT projects for Retail & Manufacturing customers especially Data Warehousing, SAP, E-commerce, and J2EE projects. 

Conducting Training in Quality,Sharepoint,eCommerce and cloud for more than 500+ people in Infosys, Wipro. Overall experience of 5 years in traing.

Core Competencies

Program Management

Offshore Delivery Head for managing ~300 FTEs consisting of service delivery, testing engineering & client services for leading Pharma retailer in US. Implementing project using DevOps and agile process

Handled large develop ent eCommerce Program for Amazon.com using Agile methodology with 100 FTE.

Spearheading various project related activities involving project planning, execution and management in tune with the core business objectives (including risk management, effort, time and cost estimation)

Monitoring project progress as per scheduled deadlines for various tasks and taking necessary steps to ensure completion within time, cost and effort parameters

Service Delivery

Enterprise Architect for Large auto manufacturing and leading intiative on test automation using Selenium & UFT

Defining service standards and ITIL based guidelines that serve as benchmark for excellent service delivery, thereby contributing towards additional service revenue generation

Lead a team 30 people in SAP, Seibel and Saleforce.com for 3 years.

Monitoring SLAs, handling escalations and implementing & migrating systems to upgraded versions so as to achieve maximum efficiency in various operations

Assessing reports to identify trends, facilitating in devising and implementing plans to improve delivery standards and presenting detailed reports to the Management

Managing P&L, Presales and Strategic and Capacity Planning

Monitoring SLAs, ensuring timely closure of priority tickets, handle escalations, implementing & migrating systems to upgraded versions to achieve maximum efficiency in various operation

Pre-Sales Operations

Providing pre sales support to the sales team by effectively presenting, communicating and demonstrating the company's VALUE to customers from the perspective of use of technology

More 10 years of PreSales experience leading large deals over 100 M USD. Part of Large deal team with Infosys.

Win Loss Analysis, Competitive and Market Intelligence for large deals and developing marketing and business case study.

Preparing Technical and Business proposals, responding to RFP / RFIs calculating efforts in terms of both resource and cost and demonstrate program benefits.

Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, etc.

Organisational Experience

Aug ‘17 to till Date Enterprise & AI Delivery Manager -Tech Mahindra Volvo Cars-Sweden & India

As a Technical Delivery Manager worked as J2EE technical architecture and Performance tuning in Oracle.

Proof of Concept in developing Deep Learning models for automating workflow process and Demand forecasting.

Selenium test framework and automation testing for all the application.

Mission critical supply chain management application. Dashboards using PowerBI, Tableau. Azure Data Lake migration projects for more than 4 years.

Role of Data Architect and automation Leader in Azure Data Lake and Data Bricks.

Architecture consulting for J2EE,Automation, RPA Automation, IoT and Performance tuning

Incharge of redesign and architecting mission critical application, RPA architecture and selenium Test automation

Involved in Digital transformation initiatives with Volvo

Test Automation using Selenuim ,QTP. Implementing proactive monitoring tools like Tivoli

Hands on worked on automation for BIDW reporting tools like Tableau and PowerBI and APM tools like appdynamics and Dynatrace.

Revenue of 5 M USD projects with Automation savings for 600 K USD.

Experience in working angularjs, Spring and DynamoDB full stack developer. Developing proof of concept.

Apr ‘17 to Aug’17 Technical Delivery Manager -Tech Mahindra SPX,Corp, - USA.

As a Technical Delivery Manager worked as J2EE technical architecture and Performance.

Worked in Microsoft CRM, Saleforce CR, and integration with Java

Able to grow the account from 4 application to 10 application. Increase headcount 4 FTE in 2 months.

Hands on fixing critical issues in J2EE,CRM, .NET based application.

Architecture consulting for J2EE and Performance tuning

Additionally successfully in transition multiple application to offshore.

Establishing ITIL practices in Service Transition.