Technical

·      Troubleshooting MS office applications.

·      Troubleshooting internet and intranet issues.

·      Troubleshooting Wi-Fi and VPN issues.

·      Handling password reset and account unlock through AD

·      Providing VPN and Wi-Fi access through AD.

·      Providing the resolution within SLA through chat and call.

·      Providing L2 support for desktop level issues.

·      Providing first call resolution through inbound calls.

·      In addition to handling ServiceDesk responsibilities I also      have knowledge on SharePoint. PFB for my knowledge in SharePoint

·              Assist clients with SharePoint based problems

·              Creation of SharePoint site, library and list.

·              Managing the SharePoint permissions and creation of SharePoint groups.

·              Help others in the organization with SharePoint knowledge at a level of understanding appropriate to their job function.

·              Designing and editing the SharePoint page according to the customer requirement.

·              Responding to the SharePoint alerts and warnings on a timely basis.

·              Creation and troubleshooting basic workflow issues using SharePoint Designer.

·              Hands on troubleshooting InfoPath forms.

·      Creation of Microsoft Forms in O365 and integrating with SharePoint.

·      Responsible for restoration of deleted files from SharePoint.

·      Troubleshooting search issues in SharePoint.

·      Management of email alerts in SharePoint.

·      Configured SQL reporting in SharePoint using Business data connectivity.

·      Clearing the logs in server on regular basis to free up the server space.

·      Worked on SharePoint web parts.

·      Analyzing the Audit logs as per Client requirement.

·      Hands on SharePoint Central admin page.

·      Maintaining the tracker and updating the work log in a timely manner on a ticketing tool (Manage Engine)