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Shibin

Senior Survey Programmer
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Location Mumbai
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Total Views59
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Member since30+ Days ago
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Contact Details
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Candidate Information
  • User Experience
    Experience 8 Year
  • Cost
    Hourly Rate$15
  • availability
    AvailabilityImmediate
  • work from
    Work FromOnsite
  • check list
    CategoryInformation Technology & Services
  • back in time
    Last Active OnApril 17, 2024
Key Skills
CAPICRMMySQL
Summary

Create and design questioner forms in CAPI and CRM

o Design logic in CAPI Form.


Responsiblities

o Test the questionnaire design.

o UAT before rollout.

o Follow deployment lifecycle from project initiation to rollout of analysis forms.

o Sql queries for ease in Reports as per analytic team format.

o Provide Adhoc reports to stakeholders.

o Create and maintain production Database.

o Deploy Forms and application on Tabs.

o Campaign and report management in CRM and CAPI

o Troubleshooting.

o Monitor and log any issues reported from Quality and Operation team.

o Ensure SMS and OTP services.

o Liaise with vendor for CRM, SMS, CAPI support.

o Report and highlight issues in ticketing tool and resolve the same.

o Document changes and maintain SOP’s and policy for Audits.

o Ensure the data is provided to quality, operation and analyst team.

o Record all change request and downtime reports in Ticketing tool.

o Update and maintain KB for now issues.

o Support operation on CAPI application thru ticketing tool

o Maintain password in repository and record any changes

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