Shalabh

Responsibilities:

Ensure outstanding customer satisfaction by maintaining strong working relationships.

Guide and lead team members to deliver products/services that meet or exceed the customer requirements.

Manage and train resources to ensure quality and consistency of service to customers.

Schedule and conduct status meetings with appropriate development resources and customers.

Assist sales team in business acquisitions, planning, retention, and management.

Managing client relationships to build a reputation for excellent service and generate repeat business

Create online videos, training guides, FAQs, WebEx training sessions, etc. to benefit all customers.

Identify and develop problem-solving methodologies to resolve customer issues.

Promote high-quality sales, supply, and customer service processes.

Understand customer needs and develop plans to address them

Resolve customer complaints quickly and effectively

Manage Customer-Business Communications.

Solve Customer Issues.

Monitor Customer Care Strategies.