Project Experience:

Senior Software Engineer – Accenture:

·        Over 8 years of IT experience with more than 3+ years of experience as certified Salesforce.com Platform Developer and excellent experience as administrator as well.

·        Extensive experience with the salesforce.com development life cycle, application design patterns, integration patterns and deployment planning.

·        Worked mainly on Salesforce Service Cloud managed package field service apps like Servicemax and FSL.

·        Certified in Salesforce Certified Platform Developer I ,Salesforce Certified Platform App Builder, Servicemax Certified Administrator(101) , Servicemax Certified Advanced Administrator(201) and maintained these certifications as well.

·        Good insight especially to healthcare domain.

·        Experience working in agile methodology.

·        Created test scenarios on sandbox and production environment and migrated code to deployment upon successful testing.

·        Write/Review/Adjust APEX and VF pages and ensured to keep the code coverage beyond 80%.

·        Expertise in creating different email templates and inbound emails using visualforce for clients and customers.

·        Experience in creating page layouts, and organize fields, quick actions and related lists and other components on a record page.

·        Expertise in customizing standard objects , custom objects, reports etc for different user profiles as per the requirements.

·        Created lookup and master-detail relationships on the objects and created junction objects and various advanced fields like Pick-List , Field dependencies, custom formula, Approval Process,Sharing rules etc.

·        Expertise in Lightning app Builder as well as App manager.

·        Knowledge on salesforce Process Builder, flows and workflow rules.

·        Built reusable UI components using lightning component framework.

·        Proficient in Apex classes, triggers, test class, soql ,visualforce, triggers, custom objects, validation rules, sandbox development and deployment.

·        Experience working in Servicemax platform using servicemax tools like SFM transaction manager, wizards, etc.

Programmer Analyst – Cognizant:

·        Responded to service tickets and service requests within established time-based requirements.

·        Coordinated with internal and external Client resources to isolate and troubleshoot issues resulting with service disruption and outage.

• Researched and evaluated alternative solutions and made recommendations to obtain efficiencies and cost effective solutions.
• Managed excellent relationships with IT Operations and business partners to optimize application performance and results.
• Communicated effectively and timely with peers and management.
• Provided reviews, estimates for tickets ensuring quality and accuracy.
• Managed all support activities adhering to technical, security and compliance standards.
• Maintained appropriate software design, developments and documentations.
• Provided hands-on technical governance on all aspects of production support.
• Admitted responsibility for quality of deliverables adhering to technical standards.