WORK EXPERIENCE Jan- 2017 - ongoing SB Content Services Freelance Trainer
• Training Batch of 20-25 New Hires on Process Knowledge and Soft Skills.
• Conducting Refreshers on the bases of Training Need Analysis.
• Creating the refresher modules for the Process refreshers.
• Refresher Training for any New Product Launch in the Process.
• Conducting Training Need Analysis for the agents already on Floor & Planning Refreshers on the same to enhance their Performance
• Preparing a Refresher Calendar for conducting Refreshers bases Skill Will & New Product Launch
• As a Master Trainer facilitate the Learning of the reporting Trainers & assist in their Upskilling.
• Providing coaching and feedback with reference to soft skills, voice and accent.