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RUCHIKA

Freelance Trainer
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Location Ghaziabad
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Total Views20
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Shortlist0
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Member since30+ Days ago
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Contact Details
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Candidate Information
  • User Experience
    Experience 12 Year
  • Cost
    Hourly Rate$4
  • availability
    Availability2 Week
  • work from
    Work FromOnsite
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    CategoryInformation Technology & Services
  • back in time
    Last Active OnJune 22, 2024
Key Skills
Personal AdministrationTeam CoachingPersonnel AdministrationGood Communication
Summary

WORK EXPERIENCE Jan- 2017 - ongoing SB Content Services Freelance Trainer

• Training Batch of 20-25 New Hires on Process Knowledge and Soft Skills.

• Conducting Refreshers on the bases of Training Need Analysis.

• Creating the refresher modules for the Process refreshers.

• Refresher Training for any New Product Launch in the Process.

• Conducting Training Need Analysis for the agents already on Floor & Planning Refreshers on the same to enhance their Performance

• Preparing a Refresher Calendar for conducting Refreshers bases Skill Will & New Product Launch

• As a Master Trainer facilitate the Learning of the reporting Trainers & assist in their Upskilling.

• Providing coaching and feedback with reference to soft skills, voice and accent. 

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