Rohit

NOC Engineer
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Location Gurgaon
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Member since30+ Days ago
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Contact Details
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Candidate Information
  • User Experience
    Experience 5.4 Year
  • Cost
    Hourly Rate$6
  • availability
    AvailabilityImmediate
  • work from
    Work FromAny
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    CategoryInformation Technology & Services
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    Last Active OnDecember 01, 2022
Key Skills
VLAN VTP STP HSRP Ether-channelEthernet LAN WAN IP networkingOcean Solar Wind Putty
Summary

Roles and Responsibilities:

  • Responsible to provide Level-2 support and troubleshoot.
  • Handling customers WAN and LAN connectivity for production sites & 4 data centers.
  • Responsible to diagnose investigating and identify the root cause to mitigate the chances of reoccurrence of the problem.
  • Responsible to update the customer with the live status of the investigation and progress.
  • Response to ensure delivery of resolution within the agreed SLA.
  • Responsible to heed of chronic and problematic cases and working with various entities to expedite the restoration to gain customer satisfaction.
  • Having knowledge and troubleshooting skills of switching technologies spanning tree protocol.
  • Opening TAC cases if crisis bridge to resolve the issue.
  • Maintaining uptime of Inter-city and worldwide WAN links. Coordinate with various Telco’s for circuit testing and turn up.
  • Taking logs on Checkpoint Firewalls and ASA and doing the monitoring of FW’s
  • Assisting field for branch router/switch configuration.
  • Being the interface between Application owners & L2 support, giving telephonic/physical support to Datacenter Operations.
  • Maintaining uptime of Network Devices & Interconnectivity between them. Ensuring proper & redundant power for Network Devices wherever possible.
  • Troubleshoot the slowness issues reported by the End users.
  • Dealing with escalating problems.


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