Analysis of PBWD: I have managed the PBWD desk effectively, carrying out the work through the process in the relevant product and process circulars with timely execution.
Ensured customer query resolution properly and within the assigned period.
Maintaining lobby management and following proper process.
Account retention & handling account deliverables.
Providing customers with quality services so they become loyal customers of the bank and able to cross-sell them.
Analysis of Teller: Inputting NEFT, RTGS, Fund Transfer, Booking and Cancellation and Liquidation of FD, RD, DD, MC, Maintaining cheque returns.
Locker: I am handling the Primary custodian for the locker and handling more than 500 lockers
I also had the 3rd custodian Walt keys of the bank
Sales: Trying the fulfill the set targets given to me on a monthly basis