Prashant

PROFESSIONAL EXPRIENCE:

Cloud Application Engineer at xxxxx , Gurgaon(From APRIL 2022 to Present )

Responsibilities: -

Ü Supervising IoT Thingworx, Vuforia Application and Axeda servers for production , development and staging/sandboxenvironments.

Ü Interacting with customers through real-time channels and tools.

Ü Troubleshooting and managing application over linux servers.

Ü Resolving infrastructure level issue over linux platforms.

Ü Experiencing in supporting Cloud based server (AWS and Azure).

Ü Monitoring linux servers over Zabbix, Icinga, Nagios, Sumologic, Catchpoint, AWS Route53, EC2

Ü Updating the SSL certificates and application licenses.

Ü Creating scripts and documenting the troubleshooting steps as a runbook.

Application Support Engineer at AMEYO , Gurgaon(From APRIL 2021 to APRIL 2022 )

Responsibilities: -

Ü Handling Incident (S1, S2, S3) and Problem Management.,

Ü Log analysis for any issue in Application related and fix on secondary level after incident .

Ü Provide backend support to production/project team.

Ü Routine health check for application,OS and DB and performing database maintenance activities.

Ü Basic troubleshooting and debugging of CRM and IVR issues.

Ü Perfomed change management activity like installing new packages on the server, patch upgrade, release upgrade, and deploying SSL certificates .

Ü Log Analysis(Error detection and Resolution).

Ü Server management.

Ü Critical issue resolution within TAT.