EXPERIENCE Lead CRM Consultant (May 2022 - Present)

1. Cals Logistics Cals Logistics is an on-premise CRM project that leverages an array of cutting-edge technologies, with a primary focus on C# code. This project represents a strategic initiative by the company to optimize and centralize its customer relationship management efforts. C# code serves as the backbone for developing a highly customized CRM software solution tailored to Cals Logistics' specific requirements. The utilization of C# enables the creation of custom features, workflows, and reports to enhance the efficiency and effectiveness of customer interactions.

2. Bombay Shave Company To meet the client’s business requirements, we performed the integration of portal management and marketing technologies, which together empower the organization to efficiently capture, analyze, and leverage customer data. The project's portal management technology facilitates a user-friendly online platform, providing customers with a seamless and user-friendly experience.

3. Serena Wholesale Serena Wholesale's CRM integration project with SERVICE NOW is a forward-looking initiative designed to streamline and enhance its customer relationship management. The project incorporates advanced technologies like Kingsway Soft or SSIS Toolkit (KWS) for seamless integration between its CRM and SERVICE NOW, a widely used IT service management platform. KWS technology enables the automation of key processes, data synchronization, and the efficient flow of information between the two systems, ultimately improving response times and the overall customer service experience. This integration ensures that Serena Wholesale can efficiently manage customer inquiries, support requests, and service-related tasks, all while maintaining a unified and up-to-date view of customer interactions. By harnessing KWS and other cutting-edge technologies, Serena Wholesale is positioned to offer exceptional customer service, maximize operational efficiency, and adapt to the dynamic demands of its business environment.