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Mohammad

Process Associate
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Location Ahmedabad
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Total Views125
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Shortlist0
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Member since30+ Days ago
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Contact Details
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Candidate Information
  • User Experience
    Experience 4 Year
  • Cost
    Hourly Rate$8
  • availability
    AvailabilityImmediate
  • work from
    Work FromOffsite
  • check list
    CategoryCustomer Support
  • back in time
    Last Active OnApril 19, 2024
Key Skills
salesforceOthersDocument writer - User manualsBuild & Release
Education
2016-2019

(commerce)
JRN Vidhtapeeth University

Summary

Work-Experience: Digital Media LLP (BPO) Oct 2018 – Feb 2020 Process Associate

• Responsible for handling team and including Process Associate.

• Taking inbound and outbound calls, including call backs.

• Cold calling, Convincing, Pro-active customers, Leads.

• Managing data in excel, data managing for team, Report making.

• Calling customer, Sales, Customer service, Customer handling, Convincing, follow-ups.

• Responsible for lead generation and sales, Handling team, CRM(Leadsrain)

• Handling team, managing leads.

• Managing data in excel, spread sheets Eteam.inc February 2020 – June 2020 Recruiter

• Handling full life cycle recruiting experience - understanding the job order, sourcing the right candidate, handling negotiations, and closing deals.

• Responsible for sourcing candidates from various job portals such as Monster, Career Builder, Dice, indeed, LinkedIn

• Conduct professional assessment and verification for skills, experience, availability, compensation requirements and willingness to travel/relocate and overall suitability for the position.

• Perform all due-diligence steps including background screening and reference checking to mitigatefulfillment risks. Work on job orders for many Fortune 500 Companies.

• Scheduling in-person, telephonic and initial screening rounds of interview with soft closing candidates.

• Thorough knowledge of recruiting process from sourcing to recruiting for different employment statuses like W2, Corp-to-Corp, 1099 and for U.S. Citizens, GC, H1B, TN-1, and EAD holders.

• Screen the candidates for identifying them as the right match, pay rate negotiation, benefits negotiation, submitting candidate profiles at client side as well as on internal systems.

• Hands-on experience with Applicant Tracking Systems (ATS) Hands-on experience withVendor Management Systems (VMS portals) such as Fieldglass, IQ Navigator, and Job Diva.

• Communicate with candidates throughout the hiring process. Maintain daily and weekly client reports Epos Guru Pvt Ltd July 2020 to February 2021 Business Sales Associate

• Responsible for handling Pipedrive and including Sales and Customer support.

• Provide the service to customer on chat (Zendesk, Email & WhatsApp)

• Manage sales in (England, France, USA, India, UAE, Africa, Australia & New Zealand

• Taking inbound and outbound calls, including call backs.

• Marketing on social media (Facebook, Instagram, Mason Circle)

• Manage Feedback from customer about our product and service

• Cold calling, Convincing, Pro-active customers, Leads.

• Managing data in excel, data managing for team, Report making.

• Calling customer, Sales, Customer service, Customer handling, Convincing, follow-ups.

• Responsible for lead generation and sales, Handling team, CRM(Pipedrive) • Handling team, managing leads

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