Title: Support Central Responsibilities: The project is designed to provide Customer Service Management (CSM) application. Worked on implementation of CSM module.
Worked in Agile environment with Weekly release sprints.
Worked as Technical lead to Handling all the project responsibilities.
Worked on Implementation, Product migration and support activities.
Involved in development, unit testing, code review and Deployment activities. Title: ClientView Responsibilities: Implemented domain separated instance for various Client’s.
Worked on development and enhancement of existing applications such as Incident management, Service requests, Change Management, Service Portal, Reporting, Dashboards as per client’s requirements.
Worked on Client onboarding activities and Service catalog implementation for many clients.
Worked as technical lead to Handling all the project responsibilities and meetings with client.
Worked with team to accomplish Patch Upgrade, Cloning and platform improvement activities. Title: Mylan ServiceNow Responsibilities: The project was designed to provide an ITSM tool for Mylan Client.
Worked on Enhancements, Requests, Incidents, Access Management, Licensing, Performance Analytics Reporting, Patch Upgrade and Cloning for Mylan client.
Worked as Developer to Handling all the project responsibilities and meetings with client.
Worked with team to accomplish Patch Upgrade, Cloning, Enhancements, Performance Analytics Reporting.
Involved in development, unit testing, code review and Technical Design Document. Title: L2 Support Responsibilities: L2 Sustaining Support for Surf application of all tracks such as Marketing, Sales, IT, Finance, Legal, Professional Services etc.
Analyzing and resolving incidents to continue with normal service operations. Implementing required fix in the form of configuration or code changes.
Supported team of 6 members with technical understanding and solutions.
Involved in Analysis and issue fixing and RCA.
Responsible for solution designing, bug fixes, development, proposing & implementing best practices, writing scalable code.