Kirti

Title: Support Central Responsibilities: The project is designed to provide Customer Service Management (CSM) application. Worked on implementation of CSM module.

 Worked in Agile environment with Weekly release sprints.

 Worked as Technical lead to Handling all the project responsibilities.

 Worked on Implementation, Product migration and support activities.

 Involved in development, unit testing, code review and Deployment activities. Title: ClientView Responsibilities: Implemented domain separated instance for various Client’s.

 Worked on development and enhancement of existing applications such as Incident management, Service requests, Change Management, Service Portal, Reporting, Dashboards as per client’s requirements.

 Worked on Client onboarding activities and Service catalog implementation for many clients.

 Worked as technical lead to Handling all the project responsibilities and meetings with client.

 Worked with team to accomplish Patch Upgrade, Cloning and platform improvement activities. Title: Mylan ServiceNow Responsibilities: The project was designed to provide an ITSM tool for Mylan Client.

 Worked on Enhancements, Requests, Incidents, Access Management, Licensing, Performance Analytics Reporting, Patch Upgrade and Cloning for Mylan client.

 Worked as Developer to Handling all the project responsibilities and meetings with client.

 Worked with team to accomplish Patch Upgrade, Cloning, Enhancements, Performance Analytics Reporting.

 Involved in development, unit testing, code review and Technical Design Document. Title: L2 Support Responsibilities: L2 Sustaining Support for Surf application of all tracks such as Marketing, Sales, IT, Finance, Legal, Professional Services etc.

 Analyzing and resolving incidents to continue with normal service operations. Implementing required fix in the form of configuration or code changes.

 Supported team of 6 members with technical understanding and solutions.

 Involved in Analysis and issue fixing and RCA.

 Responsible for solution designing, bug fixes, development, proposing & implementing best practices, writing scalable code.