Gagana

Designation                :          Senior Product Compliance Associate

Duration                    :          December 2018 – July 2020

Job description:

●       Identify compliant/permissible goods on the Amazon website

●       Lead the operation strategy for the team as an SME and provide coaching on day-to-day activities

●       Analyze and report weekly business reviews and monthly business reviews for the Food safety investigation team for Indian Market for Sr managers and stakeholders.

●       Overseeing the Prioritization, Productivity, Reporting, and Training needs of the Team

●       Responsible for sending Pending backlog reports of all the tickets to be worked on to all the fulfillment centers all over India

●       Report and escalate the pending fulfillment center cases to the Director.

●       Created an SOP for Food safety investigation of IN marketplace.

●       Worked on a project and automated the manual calculations, which reduced the time taken for each case and increased productivity and efficiency

●       Work with program/legal to assess product, compliance / operational risks and develop risk elimination strategies

●       Report violations of rules, regulations, policies, and procedures by evaluating or recommending the initiation of investigative and corrective procedures

●       Worked on investigating food safety concerns raised by the customer for the US and CA marketplace.

●       Piloted and worked on investigating food safety concerns raised by the customer for the Indian marketplace.

●       Partnering with Sellers, category managers, and program managers on improving the Investigation process and analyzing the quality of the food items.

Accomplishments:

●       Received Monthly award for highest scorer for CFM

●       Received the award for Piloting the process for investigation process for IN

●       Received the award for automating the reports for the investigation process in IN

●       Provided useful inputs and ideas for the pilot process, which got implemented.

●       Trained new joiners on the Customer feedback monitoring and investigation process for IN marketplace

         Organization            :          Target Corporation

Designation                :          Senior Item Data Specialist, ITEM Center of Excellence

Duration                    :          January 2017 – November 2018

Job description:

●       Working closely with item data, including vendor-provided data, and launching items on Target.com, item

●       data analysis to improve the data provided on the website and the improving data quality on the website

●       Subject matter expert on all Shoes and Apparel (Intimates) with in-depth knowledge of other Apparel divisions and Home-related divisions

●       Responsible for gathering,analyzing, and reporting key business metrics to help the team draw actionable insights

●       Extensive communication and partnership with Global Vendors and Teams to gather item assets and attributes

●       Gather detailed descriptions for items launching onsite to help guests make purchase decisions

●       Execute accurate and Timely launches of planned assortments at Target Stores and Target.com

Accomplishments:

●       Worked and presented a detailed sales report of my previous division (Shoes) and my present division (Intimates Hosiery and Sleepwear)

●       Received DQ award in the month of August for maintaining Zero issues per item.

●       Successfully completed and certified under train the trainer program

●       Demonstrated leadership and team driving skills in team projects and got recognized in the Monthly awards for the month of April 2017 and May2018 at Target

●       Successfully managed more than 2000 guest reviews and remediated the issues

●       Partnered with the SWAT team on guest impact reports on identifying issues and worked with the team to get them remediated.

●       Been an application tester for Pipeline when it was first released and gave suggestions for improvement for pipeline and other applications like Launchpad