An end-user technical writer, skilled in making Customized user guides and training guides for multiple solutions products, how-to help videos, Training curriculum for different audience. Moreover, I am passionate about learning new technologies and compliance laws for said technologies and how they are changing the user experience.
Technical Writer Elixir Technologies (Mar 2019–Present)
Documented, edited and reviewed Customized Training User guides for multiple customer solution on CCM based Product Tango
Worked directly with different subject matter experts (Product Owners, Chief Architect, Solution Analysts, CSM, Project Managers, and Deployment) to create How-to help videos for different Solution products.
Trained new employees to company’s main product.
Assisted Trainers with Training Resources and queries from audience during remote training sessions.
Trained 2 other technical writers in research and writing process.
Documented Training Guides for Generic and Custom Training Projects that were 508 complaint and ADA compliant
Freelance Technical Content Writer (June 2019-Jan 2020)
Documented How-to articles for different tools for converting Images and Video formats.
Created visual content such as Images and GIFs for how-to articles.