Faiqa

An end-user technical writer, skilled in making Customized user guides and training guides for multiple solutions products, how-to help videos, Training curriculum for different audience. Moreover, I am passionate about learning new technologies and compliance laws for said technologies and how they are changing the user experience. 

EXPERIENCE

Technical Writer Elixir Technologies (Mar 2019–Present)

 Documented, edited and reviewed Customized Training User guides for multiple customer solution on CCM based Product Tango

 Worked directly with different subject matter experts (Product Owners, Chief Architect, Solution Analysts, CSM, Project Managers, and Deployment) to create How-to help videos for different Solution products.

 Trained new employees to company’s main product.

 Assisted Trainers with Training Resources and queries from audience during remote training sessions.

 Trained 2 other technical writers in research and writing process.

 Documented Training Guides for Generic and Custom Training Projects that were 508 complaint and ADA compliant

Freelance Technical Content Writer (June 2019-Jan 2020)

 Documented How-to articles for different tools for converting Images and Video formats.

 Created visual content such as Images and GIFs for how-to articles.