Professional Experience Summary
Al-Moammar Information Systems (MIS), Riyadh, Saudi Arabia Jun’16 –Till Date
BMC Remedy Consultant
⮚ Implemented updating of SSL Certificate expiration for ADDM appliance and proxy’s.
⮚ Monitoring offshore team.
⮚ Co-ordinate between client Manager and off shore team for Project Go-live as per schedule( As a Technical Lead )
⮚ Day-to-Day Reviewing the Project Status to complete the Tasks as per schedule.
⮚ Designing Reports using Smart Reporting.
⮚ Data Loading Using DMT.
⮚ Managing the Projects as per client’s requirements.
⮚ Guiding the team for working on Customizations, Configurations & Enhancements.
⮚ Providing support for Patch Upgradations.
⮚ Prepared project Plan and Compatibility Matrix for an Upgrade Project.
⮚ Providing Post Production Support after Go-Live.
⮚ Preparing Scope for new projects
⮚ Implementation of DWP and working on AIF forms in configuring Service Requests for MYIT.
⮚ Involved in Designing of Service Catalogues.
⮚ Implemented Successfully Integration Project for Fixed Assets Integrated Remedy with Hand held
device (cost of the Project SAR 1 million )
⮚ Working on CMDB Creating Custom classes and Attributes.
⮚ Working on BMC Client Management ( Importing ,Discovering devices, Configuring Operational Rules, Configuration of Packages, Deployment of Rules/Packages to the Device/Device Groups, Generating Reports in BCM)
⮚ Working on BMC Atrium Orchestrator( Importing & Exporting the Modules, Designing the Process for Start , Stop , Status for different services & Servers)
⮚ Upgraded BMC Remedy Environment from 9.1.03 to 20.02 successfully.
⮚ Developed a custom application from Scratch and integrated with Angular Application.
⮚ Successfully completed Migration Project from Remedy 9.1.03 to Helix 20.02.
⮚ Installing SSO and integrating with AR Server/Midtier,SMAARTIT&DWP.
⮚ Installed Virtual Chat and integrated with SMARTIT.
ARS Server (9.1/20.02), ITSM (9.1/20.02) Remedy Mid-Tier (9.1/20.02), SmartIT (1.4/20.02),MyIT 3.1, DWP(9.1.03/20.02)BCM 12.7 ADDM 11.0, Tomcat (8.0/9.x),Oracle11g, Virtual Chat(20.02)