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ITSM Consultant
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Member since30+ Days ago
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Contact Details
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Candidate Information
  • User Experience
    Experience 16 Year
  • Cost
    Hourly Rate$20
  • availability
    Availability1 Week
  • work from
    Work FromOffsite
  • check list
    CategoryInformation Technology & Services
  • back in time
    Last Active OnJune 22, 2024
Key Skills
ITSMDevelopmentSupportRequirement gatheringSolution designing

 Professional Experience Summary


Al-Moammar Information Systems (MIS), Riyadh, Saudi Arabia                                Jun’16 –Till Date

BMC Remedy Consultant



⮚      Implemented updating of SSL Certificate expiration for ADDM appliance and proxy’s.

⮚      Monitoring offshore team.

⮚      Co-ordinate between client Manager and off shore team for Project Go-live as per schedule( As a    Technical Lead )

⮚      Day-to-Day Reviewing the Project Status to complete the Tasks as per schedule.

⮚      Designing Reports using Smart Reporting.

⮚      Data Loading Using DMT.

⮚      Managing the Projects as per client’s requirements.

⮚      Guiding the team for working on Customizations, Configurations & Enhancements.

⮚      Providing support for Patch Upgradations.

⮚      Prepared project Plan and Compatibility Matrix for an Upgrade Project.

⮚      Providing Post Production Support after Go-Live.

⮚      Preparing  Scope for new projects

⮚      Implementation of DWP and working on AIF forms in configuring Service Requests for MYIT.

⮚      Involved in Designing of Service Catalogues.

⮚      Implemented Successfully Integration Project for Fixed Assets Integrated Remedy with Hand held

device (cost of the Project SAR 1 million )

⮚      Working on CMDB Creating Custom classes and Attributes.

⮚      Working on BMC Client Management ( Importing ,Discovering devices, Configuring Operational Rules, Configuration of Packages, Deployment of Rules/Packages to the Device/Device Groups, Generating Reports in BCM)

⮚      Working on BMC Atrium Orchestrator( Importing & Exporting the Modules, Designing the Process for Start , Stop , Status for different services & Servers)

⮚      Upgraded BMC Remedy Environment from 9.1.03 to 20.02 successfully.

⮚      Developed a custom application from Scratch and integrated with Angular Application.

⮚      Successfully completed Migration Project from Remedy 9.1.03 to Helix 20.02.

⮚      Installing SSO and integrating with AR Server/Midtier,SMAARTIT&DWP.

⮚      Installed Virtual Chat and integrated with SMARTIT.




ARS Server (9.1/20.02), ITSM (9.1/20.02) Remedy Mid-Tier (9.1/20.02), SmartIT (1.4/20.02),MyIT 3.1, DWP(9.1.03/20.02)BCM 12.7 ADDM 11.0, Tomcat (8.0/9.x),Oracle11g, Virtual Chat(20.02)



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